My husband and I frequent this really good Chinese restaurant called the "Golden Wok" in our little Iowa town. Last night we got our takeout home and my husband noticed that the beef lo mein that he ordered tasted like and looked like pork. He gets this dish every time we go and knows how it should look, and it did not look or taste right. We took it back and the little chinese lady the runs the restaurant argued with us that it was beef and that we were wrong, no matter how much we told her that it wasn't right. Instead, after refusing to remake the dish or refund our money, she dumped the takeout box of food back into the wok and added more seasoning and soy sauce, then dumped it back into the original container.
My friend at work says that was against FDA regulations and should be reported to the health department. I am peeved enough that I am half-way tempted. Would what you suggest?
2006-08-31 06:07:03 · 12 answers · asked by Yuna 2 in Health ➔ Other - Health
Unless you kept a portion of the take out meal for proof, it is just your word against hers. Even then, you would have to prove that you didn't doctor the food yourself. My advice is to find a new Chinese restaurant.
2006-08-31 06:11:22 · answer #1 · answered by Anonymous · 0⤊ 1⤋
That is horrible customer service. All she had to do was remake the dish so that she would keep happy customers. I think you should report it even if nothing gets resolved this time. After enough complaints something will be done. Because you mentioned that you are from a small town in Iowa you would think that they NEED your business. Good Luck
2006-08-31 06:42:50 · answer #2 · answered by stephaniea 2 · 0⤊ 0⤋
I think you can report it to someone but not the health department. This was mainly a case of bad customer service. Now if the meat that you received was actually rotten (there for giving the weird taste and look) then you should report it to the health department. So you should report it just make sure to report it to the right people.
2006-08-31 23:28:13 · answer #3 · answered by NyT 2 · 0⤊ 0⤋
Yes, you should report it, because she is trying to hide something from customer's that don't know what's going back there at the WACKY WOK.
2006-08-31 06:14:53 · answer #4 · answered by Da..KINGizHeRe!! 3 · 0⤊ 0⤋
If you know and saw what happened by all means report them cross contamination causes illness and avoid this restaurant
2006-08-31 06:11:24 · answer #5 · answered by M T 4 · 0⤊ 0⤋
You should have reported as soon as you could. It's not to late, so stop reading this and report that disgrace to gourmet Asian cuisine.
2006-08-31 06:15:42 · answer #6 · answered by Lt. Harris 2 · 0⤊ 0⤋
...YES report them ..... what she did is a health hazard to other customers.... that is why they are there to find people that does unsanitary things with food or unsanitary practices around food ..
2006-08-31 06:24:04 · answer #7 · answered by the1andonybump 2 · 0⤊ 0⤋
Wow talk about customer satisfaction!!!!
Not only would I report it, I would find someplace new to eat....What morons......
2006-08-31 06:13:55 · answer #8 · answered by Annie R 5 · 0⤊ 0⤋
Try the BBB.
And make sure that your "beef" want really "rat" lol!
2006-08-31 06:13:55 · answer #9 · answered by Randy G 7 · 0⤊ 0⤋
just do it. make sure you have the receipts of your order. better if you still have the pork as evidence.
2006-08-31 06:14:48 · answer #10 · answered by di_ako_guapo 3 · 0⤊ 0⤋