If the service is really poor, you should undertip the waitress and tell the manager. (t or f)?

Answer 1

If the service is really bad, leave one penny. That tells the wait person that you did not forgot to leave a tip, but reflects how you thought of the service you received.

Just remember the wait person is reliant on other people, the kitchen staff, etc. All problems are not the wait person's fault.

By all means, tell the manager if service is unsatisfactory. His job is to insure your satisfaction. He might "comp" your meal. (Which means you may not have to pay for it or you might get a voucher for a free meal.

Answer 2

If the service is REALLY poor, the waitress did not do her job. If you hired a contractor to add on to your house and he ripped it apart and split town, would you still pay him? HECK NO! If the service is poor, and the waitress or waiter is not doing their job, why would you pay her anf then tell the manager. Don't tip her at all...that tells the waitress that you did not like the service you were given. If you want her to know why you did not like the service, tell her manager, and he will most likley share it with her. If the manager isn't doing her job either, or if you want to make sure that the waitress knows what she did wrong, tell her directly. It all depends on how you want to handle the situation. I was a manager in a resteraunt, I have also worked as a waitress...and I handled this kind of stuff alot.
If someone is not doing their job, they dont deserve to be paid. And if they don't know what they are doing wrong, they can't fix the problem, and it will continue.

PS-If you have a complaint about your waitress, wait untill you have recieved your food..never tick off the people who prepare your food...and if you need further explanation on that subject...rent the movie "Waiting" with Ryan Renolds...

Answer 3

Consider the server's position. If the food is bad, don't undertip him/her, they didn't cook it. If the food is taking a long time, ask the server why it's taking so long (in a nice way), because chances are it's a kitchen problem as well. When in doubt, ask the manager, whatever may have been wrong may be nothing they could help at all, and they shouldn't be penalized for it.

Example: I used to work at a steakhouse, and went to eat there Monday night. There were supposed to be 6 chicken tenders on my plate and there were 5, plus they weren't near as good as they were when I worked there. So I told the waitress (whose service was really good), and she told the manager, and he cut like, 75% off the ticket, but I tipped the waitress the amount from the original ticket, because it wasn't her fault that the food was bad. She was on top of it with the drinks, rolls, etc.

So be nice to your server, because lord knows what they've been through all day. :)

Answer 4

Wow. Great question!

I am a chronic overtipper to begin with. I will tip MORE for good service.

I guess to answer the other way, I guess it depends on how bad the service really is. There are things that aren't the server's fault, like being short-staffed a cook, getting double or triple-sat in a station, whatever. My server can't help that. They CAN, however, let me know I've not been forgotten. Even just stopping by to say "let me check on that for you. I'm sorry you had to wait," is enough to let me know that I'm thought of as a customer. (In other words, I'm VERY patient with servers in restaurants!)

However, if I am not happy with service, I would most definitely get my server's attention and give him/her a chance to correct the problem.

If that doesn't work, I will DEFINITELY complain to management. And yes, I'd probably untertip at that point. I've made my point that I'm not happy. A tip is a reward for good service. Why would I reward service that clearly has not made me happy?

Answer 5

I'm a good tipper. If the service stinks, I'll reduce my tip accordingly (even leaving no tip once at a pricey restaurant in New York City) I don't bother with the manager but I don't go back if the service is poor.

Answer 6

Yes, you should tip 10% and tell the manager. The service could be bad for several reasons that have nothing to do with the waitstaff. If you ask to speak to the manager before you pay your bill they may take a portion off the bill. Or give you a free desert.

Answer 7

If your service is poor you absolutely should tell the manager and give the restaurant a chance to redeem themselves before leaving a bad tip...

Answer 8

It depends on how bad. Unless its just terrible, I usually try to give *something* for a tip. Only bring in management if they are overtly rude, unsanitary, or ring something up wrong and refuse to correct it, or can't seem to get it right (and only complain about the service if they didn't even try). Those are the only things I can think of that deserve a manager, but that's the severity. If they just don't fill your drinks fast enough, try to give the benefit of the doubt, especially if it's busy.

Answer 9

I tend to overtip. If the service is really poor, I'm likely to reduce the amount I might have given, but probably not undertip by conventional standards.

The service would have to be outrageously bad, and probably deliberately so, in order for me to follow up with a manager.

Answer 10

The tipping standard should be 10% for bad service, 15 % for average service, 20% for great service.