I am in phone sales (people call me and I sell stuff to them),and deal with snippy or nasty customers from time to time. I am one of the top salespeople in a very large company. And I've had a fair amount of high-strung bosses here and there who have anger management issues. How do I deal with them? Calm, cool and collected...but, with a smile, take no crap from anyone.
It's cause and effect. With callers, the nastier they are, the more chit-chat I do. I kill them with kindness. That makes their rude behavior look totally ridiculous and they stop or hang up. For mean people in person, I am firm on my convictions, repeat myself if they talk over me until they stop and listen, and if they're in my face, I'll calmly say "I'm not being mean to you, relax, there is no need to be so nasty. Relax!" If they say, "You made me mad", I will say, "You make yourself mad, you are in control of your own emotions, I'm not. I'm talking to you as a calm, rational adult. Relax." Let them own their issue. They can pitch a big a fit as they like. If you don't give them what they want (you to be mad back at them), they eventually give up. It's just a little psychology, and it does work.
If the adversary is physically dangerous/threatening, calmly excuse yourself and call the police. Take crap from no one, and always look out for your own well being..with a relaxed manner.It's cause and effect..teach them how to treat you. If they are good to you, they get good back, if not, then they get a lot of aggravation by your not buying into their garbage.
2006-08-30 01:31:25
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answer #1
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answered by twopurringcats 2
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Wow...you can answer that a lot of ways... Most people would say kill them with kindness, and so would I, but for some reason I think it's deeper than just that. If it's a relationship....Get-out-of-it. If you cant be happy in a relationship. hell you don't need it. keep in mind, if they are mistreating you, the could care less about you. if it's going to hurt you, get away from it. Now, if it's serious, got to the law, put some restraining orders out for-real. Life is to short to be all miserable
2006-09-05 12:20:49
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answer #2
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answered by bzaj2002 1
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Here is my most serious response to your question. We teach people how we want to be treated by #1 being an example and #2 not accepting anything less. If the behavior continues, count them as a past acquaintance and move on. Good luck!
2006-09-03 04:47:47
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answer #3
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answered by apandora4u 1
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If you are in a relationship, LEAVE.
If it is at work, talk to the person and tell them what you don't like about that treatment. If that fails, start documenting things that happen or things that are said. With sufficient documentation of dates and events, you can go to your supervisor and show it is a recurring problem.
If it is a neighbor or acquaintance, just stay away from them. You don't need to put up with that.
2006-08-29 19:34:19
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answer #4
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answered by fish 2
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I give them three chances to change their ways.
The first time, I ignore it. It may have been unintentional or carelessness on their part.
The second time, I make mention of it - and let them know such treatment is not appreciated in the most gentle way possible.
The third time - I lay it on the line. Either stop treating me like this, or shove off.
If it happens again, I've officially written that person off as a loser and abuser, and move on with my life.
2006-08-29 20:51:49
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answer #5
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answered by pyrrhic_victories 2
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As we learned in Tae Kwon do, be calm, cool, focused, and smile. If necessary, beat them to a bloody pulp cheerfully.
If you need help learning to keep your cool, take tae kwon do, tia chi, yoga and/or meditation.
The more relaxed you are and smiling around those that mistreat you, the mor off centered they become.
2006-09-05 15:37:21
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answer #6
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answered by Anonymous
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I usually stay away from them. I only associate with positive people who treat me with respect and dignity. Good luck.
2006-09-03 04:22:11
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answer #7
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answered by spiritcavegrl 7
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stay away from them when you can, and be polite when you must interact with them. Don't go out of your way to interact with them, hoping that things will be better this time.
2006-09-01 07:29:26
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answer #8
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answered by adamsjrcn 3
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Kill them with kindness. It will drive them crazy. So while you're purposely irritating them you can also say that you are being the bigger person.
2006-08-29 19:34:02
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answer #9
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answered by teeniey37 4
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either stay away or spend as little time as possible around them --- no need to sink to their level, just continue being you
good luck
2006-08-29 19:34:11
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answer #10
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answered by leslieguelker0517 4
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