It happened whel my PC got hanged. After running scandisk, the pc is rectified and all programmes open except word and excel. Please help ?
2006-08-28 01:20:58 · 9 answers · asked by v_misra 1 in Computers & Internet ➔ Software
1. To make ur MS Word work, search for a file by name "normal.dot" and delete all instances of it from your computer & restart. It should work just the way it used to be!
2. Similary for MS Excel, search for a file by name "excel.xlb" and delete all instances of it from your computer & restart. It should work just the way it used to be!
normal.dot and excel.xlb are the template files when corrupted the application doesn't open. Hence deleting their instances & restarting makes the application to re-create the template and thus your system starts working fine.
2006-08-28 01:45:02 · answer #1 · answered by Mohan 5 · 2⤊ 0⤋
There can be some options.
1. Your partition has bad clusters and scandisk isolated them, and unfortunately some bad clusters had some office files.
2. You are infected with a virus.
3. You have a hacked version of MsOffice, which can cause instability of the program.
I advice you to repair/reinstall the program, Restore a previous restore point that worked or buy a licensed copy.
2006-08-28 08:36:02 · answer #2 · answered by angello 1 · 0⤊ 0⤋
Do an anti virus scan. If you have no virus and the problem remains then do a system restore. If the problem persists then you will need to go back to basics and return your system the manufacturers settings - but download your files to a CD first.
2006-08-28 08:28:13 · answer #3 · answered by john b 5 · 0⤊ 0⤋
Contact you HP System Eng
2006-08-28 09:48:54 · answer #4 · answered by mralokkp 3 · 0⤊ 0⤋
hmmm, run antivirus because sudden hang ups means there could be a virus or worm or a really bad adware...make sure you have an updated files of your antivirus. if your antivirus says your pc is clean, then scan disk.
2006-08-28 08:28:50 · answer #5 · answered by Ismelina 2 · 0⤊ 0⤋
Start | Run...
excel /unregserver
Start | Run...
excel /regserver
Start | Run...
word /unregserver
Start | Run...
word /regserver
The /unregserver & /regserver reset the registry to Word and Excel factory defaults
2006-08-28 10:38:17 · answer #6 · answered by O Caçador 6 · 0⤊ 0⤋
Great Soul answer should work
2006-08-29 09:40:25 · answer #7 · answered by Anonymous · 0⤊ 0⤋
the ms office software may be corrupted,so u should re-install it.
2006-08-29 09:27:21 · answer #8 · answered by Anonymous · 0⤊ 0⤋
try reinstalling Office.
2006-08-28 10:08:24 · answer #9 · answered by royal 3 · 0⤊ 0⤋