Problems after installing Bitdefender...?

Question

Hi folks,

I recently got Bitdefender 9 from a torrent site. I installed it, and it supposedly found 7 viruses. It said that it needed to restart the computer to clean all of the viruses off, so I did what it told me to do.

I try to reboot the computer, and all of the startup programs begin to launch, but no bitdefender. Next thing I know, the computer automatically restarts itself! I get into windows again, and it restarts itself about 3 minutes into the startup! So I figure there's some probelm dur to Bitdefender, right? Well I can't uninstall from the start menu becuase it says it's not officially installed yet, and I can't uninstall from the add/remove programes section becuase the computer restarts before I can uninstall it. I even tried to make no starup programs activate on the next restart, but it STILL RESTARTS. HELP! I need to fix this!

The BSOD reads:
STOP: 0X000000D1 (0X00000008, 0X00000002, 0x00000000, 0xAACA5823)

BDFTDIF.sys driver_IRQL_NOT_LESS_OR_EQUAL

OKay...

I thought I stopped the service through safe mode, but the problem is I think that the program itself isn't finished installing itself. IT installed, ran a prelim virus check, and then said it had to restart to clean it. ANd then is when it started restarting itself automatically. I can't untinstall from safemode either becuase it keeps telling me it isn't installed to begin with. It's a terrible catch 22.

2) Telling me that the site I downloaded it from is what messed it up is NOT HELPFUL.

Please be aware, unless you can pose a helpful solution to fix the computer, don't post at all. I'm not here to help your point count, I'm here to get computer help.

Answer 1

In safe mode delete BDFTDIF.sys. If it won't let you, then rename it BDFTDIF.sys.bak. Reboot and try installing again.

Answer 2

Did you stop the service via Safe mode?

Answer 3

best bet is that the place u got it from messed up your computer you should have downloaded directly from the website as i did