Verizon refuses to remove the charge because they claim it was direct dialled. Neither my wife nor I made it. The call was made to Guatemala 7/16 at 11:41pm (from my bill) and cost almost $300.00 for 64 minutes. Any help would be appreciated.
2006-08-17 08:23:30 · 3 answers · asked by rafrick0714 1 in Consumer Electronics ➔ Land Phones
Verizon refuses to remove the charge because they claim it was direct dialled. Neither my wife nor I made it. The call was made to Guatemala 7/16 at 11:41pm (from my bill) and cost almost $300.00 for 64 minutes. Any help would be appreciated.
I appreciate the responses - this is a land line not cell and secondly, no kids, no one in the house but wife and I. Someone just told me about people hooking up to Network Interface Device on back of house and calling from there. That might explain the call, but I guess I'm still stuck with the bill.
2006-08-17 09:32:40 · update #1
ok, here is what to do...first pay your bill, but minus the changes for LD...(they can't disconnect you for the balance) 2nd..go online to the FTC and FCC..file a complained against the LD changes( a dispute) while this is going on no one can do anything to you!!! 3rd make copies of everything, correspondence from FTC and FCC..there will be sending you stuff in the mail...I done it!! and it worked...you properly will never here from your phone company again, but one day the LD changes will be gone...
good luck!!
2006-08-17 10:31:01 · answer #1 · answered by Anonymous · 0⤊ 0⤋
get tmobile. with verizon you are on a network... with tmobile you have a sim card and it is secure no one can hack it. also try escalating asking for a supervisor to resolve your issue. in some cases that might work... ask them to check past bills tell them you have never made a call out of the country before just to back up your case. give em hell :)
tmobile rocks
plus with tmobile you can put a block on international calling so you never have to worry. if you don't switch check to see if verizon has that feature
2006-08-17 15:32:36 · answer #2 · answered by grover4u21 1 · 0⤊ 0⤋
Do your kids have friends online? Have you talked to them? (Not trying to blame them as I don't know them or if you even have any, but you better ask.)
Once you make sure no one who has been around your phone could have made that call, then pressure Verizon to find out what happened. I don't know what else you can do.
2006-08-17 15:34:33 · answer #3 · answered by Phoenix, Wise Guru 7 · 0⤊ 0⤋