my microsoft word has been not loading so after a series of diagnostic tests i determined that my norton antivirus is deleting my normal.dot file. everytime i load word it freezes then i open task mgr and hit end on nav. (norton antivirus) and it says normal.dot is still infected, do you wish to delete. and i say no and my word opens. omg i hate norton.
2006-08-16 12:29:58 · 13 answers · asked by Harezichi 2 in Computers & Internet ➔ Software
Here is a great article on that particular problem..
http://www.sarc.com/avcenter/venc/data/w97m.eseloes.html
2006-08-16 12:36:31 · answer #1 · answered by MrPurrfect 5 · 0⤊ 0⤋
If norton is telling you that your normal.dot is still infected it would be a good idea to run a full virus scan. If you have already done that with norton, try a different virus scanner. There is a free online scan that can be used. http://housecall.trendmicro.com/
The other alternative is to check the message norton gives about what the template is infected with. If you do a yahoo/google search for the name of the virus (or on norton's website) there may be additional information on how to properly clean it.
2006-08-16 12:37:52 · answer #2 · answered by bill91173 3 · 0⤊ 0⤋
It may be corrupted, the normal.dot that is. And Norton may detect some unusual behavior from your normal.dot. Norton's a decent program and not following it's advise is risky. What to do...
Use the search function to locate your normal.dot and delete it. Word will create a new one when it starts.
2006-08-16 12:36:35 · answer #3 · answered by Fremen 6 · 0⤊ 0⤋
go into the settings of norton, and find the section which allows you to set files or folders to be 'ignored' while norton is doing it's thing.
add your normal.dot file to this list, and you should no longer experience these problems when using word.
obviously the issue to do with normal.dot being infected should still be looked into, i would recommend uploading it to an external online virus scanner:
http://virusscan.jotti.org/
don't forget to 'accept' this answer if it solved your problem.
2006-08-16 12:39:25 · answer #4 · answered by piquet 7 · 1⤊ 1⤋
Sorry I can't help you. But let it be known that Symantec and Norton products are notorious for "permanently" installing on your machine. In other words, despite all your best efforts to uninstall and remove all traces, registry settings etc. of a Symantec or Norton product, there will still be vestiges to screw you up.
I'm in the software publishing business, one of those dirty secrets of the industry. Beware Norton stuff.
2006-08-16 12:35:03 · answer #5 · answered by Timothy W 5 · 1⤊ 0⤋
Uninstall Norton, then re-install MS Word, then re-install Norton again. Remember to reboot in between each step.
Or you can just get AVG and and be rid of the headache.
2006-08-16 12:34:06 · answer #6 · answered by freetronics 5 · 1⤊ 0⤋
I've been using Norton since the DOS days and have full confidence in it. Have you tried consulting their SARC website on this issue?
2006-08-16 12:35:16 · answer #7 · answered by Joe D 6 · 0⤊ 0⤋
try Windows live one care. Much less system hog and is much more compatable with Windows. It's free for 90 days.
2006-08-16 12:47:42 · answer #8 · answered by stratmagic 2 · 0⤊ 0⤋
Get a microsoft mindows proffesional xp 2 disk and install it
2006-08-16 12:37:07 · answer #9 · answered by BenBen 2 · 0⤊ 1⤋
Dude, Norton really sux!! I always had problems too. Uninstall that **** & get PC-cillan.
2006-08-16 12:35:00 · answer #10 · answered by geoffK. 1 · 1⤊ 0⤋