Any helpful questions and answers to share for a customer service job interview. Thanks!?

Answer 1

Research the place where you'll be hoping to work first. They'll be asking questions like what qualities do you possess that you think will make you a good customer service person? How would you handle this situation and then they'll go on to tell you about say handling an aggitated or angry customer.

They may try and aggrivate you by throwing questions at you fast and furiously to see how you handle pressure , relax, focus, listen actively and attentively and speak clearly. Don't give them attitude back.

They might also ask where do you see yourself in this company a year from now, 5 years from now , ten years down the line?

They might ask you what you think an appropriate salary is for a customer service person, that's where your research ahead of time comes in and can be put to good practice.

Have friends and family ask you possible questions an interviewer might ask so to cut down your nerves.

Dress conservatively for the interview, no jeans or flashy colours, no belly showing or so low on your hips you leave nothing to the imagination. Not alot of make up or cologne either or long dangly earrings.
When you go in, shake the interviewer (s) hands, say so nice to meet you......Mr. , Mrs, Miss and their name.

Then after the interview remember to send the company a thank you note , even if you don't get the job , thanking them for interviewing you and possibly could they keep your resume on file should any other future jobs come up.

Good luck.

Answer 2

Answer your questions using the every so over used, and hated, STAR format (situation, task, action you took, result). This will give the interviewer a very clear picture of your contributions, and what you did on your job outside of your normal job duties. If you've worked in customer service before, include examples on how you contributed to process improvement, worked out something particularly challenging regarding a customer situation (or overcame a policy to do the right thing), and how you handled an especially difficult customer. These are all cookie cutter answers they want to hear.

Answer 3

Just tell the interviewer tt you look forward meeting different type of people. This is one of the most common answer ppl used coz other answer doesn't really seem convincing. But what you need to do is to find out the profile of the company before going to interview coz with the profile of the company you can answer the question with ease. Furthermore you can know more about your job scope and it is easier for you to be employed. All the best to you

Answer 4

1. Ask to meet all the employees — it's always a good idea to meet everyone. You'll spot out immediately anyone who gives you bad vibes.

2. Ask about insurance benefits, eye & dental care. Are they covered by the company's insurance?

3. Policy for overtime, vacation time, sick leave, sick days — & how many you get.

4. What is starting rate of pay. How long is probabtionary time? What % increments do they give in raises? How often do they do employee reviews and how do they base their merit increases?

5. Dress code if any?

6. Tell them why you think you are qualified for the job, and why you want it.

Answer 5

say you enjoy working with people and especially working with people of different backgrounds, and that the best part of the job is when you know you were able to help a customer even if your not thanked.

Vin

Answer 6

Just ask the basic questions for now....nothing special.