Is it true that the customer is always right?

Answer 1

I sold mens clothing at an very expensive store. I made a very large sale to a customer who told me, " don't be surprised if my wife brings half of this stuff back. She is a real *****, and never likes anything I buy for myself." Sure enough, she came in the next day and started to knock all the 'over priced crap' I sold her whimp of a husband, and wanted a refund on some of the merchandise. being the stores policy. Isaid I would be happy to but, I would have to see the purchase slip. When she told me she did''nt have one I informed her I would have to issue her a credit slip in lieu of a cash refund she called me a crook and stormed out of the store yelling we would hear from her lawyer. That was one time the customer was right, his wife really was a *****.

Answer 2

Well, Yes - technically. See, when that phrase was coined, businesses would be willing to anything to keep a loyal customer or client coming back. In addition, those clients or customers would have never been as rude and obnoxious as people are now. I believe, in general, if a business wants customers, then, to a point, a business must do what it can, what is possible, to make the customer happy so that the customer will return. If the request is not reasonable, then, as on some occasions, the customer will not be completely satisfied.

Most of the time, the customer is some bad mannered, selfish, un-cooperative loser who gets off on humiliating some customer service rep who had absolutely nothing to do with the problem (which is usually caused by the customer). So the loser customer cant possible take the blame themselves, so they take it out on some poor employee.

Business sucks, and there are alot of mean people in the world. But, the customer is always right.

Answer 3

No. The higher level the place is (restaurant, clothing store, etc), and the more money the person is paying for service...then, the more service the person deserves. However, at a certain point, the requests made by people can become absurd...and, at that point, the customer IS wrong. At that point, when the customer says they will never come back to do business...I would appologize that I was unable to do more and offer 3 or 4 other places they could try.
What if that customer badmouths you? Well, to tell the truth, people like that don't have many friends...and the friends they have already know what a pain in the a.s.s that person is...so, you lose nothing, but you keep your self respect.

Answer 4

I am a retail manager and I would have to say that no. The customer is not always right; however, if they are asking for something that isn't that unreasonable then usually the manager will accommodate them. If they are being belligerent and causing a scene in order to get there way, I will not give them what they want and if they don't stop I will kick them out of the store. If they keep acting out I threaten to call the police and that usually gets them to leave. When dealing with a manager, the best thing to do is stay calm and express your point of view . Even if you read a price wrong if the manager can see how it could happen they will usually take your side and show you how to read the price correctly next time you are in.

Answer 5

YES. Although the customer may not be absolutely right at every given moment, it is imparative that the representative of the company the customer is dealing with makes them feel like so. Good business is based on a great relationship with the consumers so any chance the company gets to make the customer feel special should be taken advantage of.

Answer 6

No, but it's a rule that a lot of companies have. It's a dumb rule if you ask me. Of course staff should be polite and I guess it can sometimes be good to treat the customer as if he was right, but not always. When you've got customers being way out of line or causing trouble, I don't see why the staff should be forced to suck up to them and take whatever crap thrown at them with a smile on their face.

Answer 7

Working in retail for five and a half years really made me hate the human race. Then again, I worked for Wal-Mart, a company that really seems to scrape the bottom of the gene pool when looking for a customer base. I know that sounds really judgemental, but I stand by it. Fortunately, I am starting to recover from that job.

And no, the customer is not always right. If they are always right, then we shouldn't have to answer their bonehead questions (e.g. where is *insert name of product on a shelf right in front of their face*?)

Answer 8

the idea behind this philosophy, is that the customer is not particularly wrong, just has a different idea of what you can or should give. the idea is to show respect in all situations.

this can be hard to do with some of the truly stupid ideas and grievances that come up in every industry, but this is why the philosophy was initially voiced, i'm sure.

Answer 9

No. But the money the customer spends on whatever it is you're selling (groceries, furniture, fast food, etc.) is what's going into your pocket at the end of the week when you're paid. Unfortunately, even though a good deal of them are quite often wrong (and rude and idiotic and and and...) you still have to be nice to them.

Answer 10

No, but the employee has to do their best to resolve the concern, even if it means compromise. Customers should be treated as if their concerns are the first priority. They are spending money, after all. That is what keeps a business going.