Server/Bartender Interview Questionnaire
2006-08-15 06:00:19 · 13 answers · asked by John L 1 in Dining Out ➔ United States ➔ New York City
why you keep asking these questions?
i would give the a fish WHAAACK
2006-08-16 09:03:14 · answer #1 · answered by Anonymous · 1⤊ 0⤋
It's very important to find out exactly what the guest is unhappy with. Then it's important to be apologetic but not overly. You want to find an appropriate solution and give the minimum cost for satisfaction. A free dessert or a comped drink may be enough for a problem like slow service while you may have to comp the entire meal for a larger problem. The main thing is to have the guest leaving happy and telling good stories to their friends.
2006-08-17 12:52:52 · answer #2 · answered by Goose 1 · 0⤊ 0⤋
You get to the bottom of the problem, and make things right.
The reason that wait staff go back to the table a few minutes after the diners start to eat their meal, is to ask, "How is everything, and is there anything else you need ." If they are honest they will then tell you, The steak is too well done, or too rare, whatever the case, thats your time to fix it, if they don't say anything then you just have to assume they are enjoying it.
I worked in one restaurant, where they would get to the cash register to pay and then they would start complaining about the food, service or whatever., They wanted a free meal, thats a low percentage of people and if you are running a business, you really don't need there kind back.
And there is always that tiny percent, that no matter what you do you are not going to please them, even if you stand on your head.
So I think the basic rule is if you are ATTENTIVE to there needs you will have happy clientele
2006-08-15 06:25:20 · answer #3 · answered by brown.gloria@yahoo.com 5 · 0⤊ 0⤋
I would remain calm even if the customer is steaming mad. I would ask the customer what was made wrong in the meal in a calm voice. I would then expain that I am very sorry and that a cook would make a new dish just how they want it. I would then go to a manager and ask if the customer could have their meal free of charge. I would also make sure the customer knows that you are truly sorry and when they leave to wish them well. If I were a manager I would ask for their address and send them a book of coupons if it is allowed in the case that the meal was made horribly wrong.
2006-08-15 08:42:18 · answer #4 · answered by cul8r07 3 · 0⤊ 0⤋
if I worked for a restaurant - and a guest complained, I would:
Ask what was wrong so that you can mention to the chef
Ask them if they wanted something else instead
If they ate the majority of it - I would leave it on the check
If they barely touched it - I would take it off the check
And just to save your tip - comp them a cheap dessert
2006-08-15 06:33:44 · answer #5 · answered by Anonymous · 0⤊ 0⤋
Offer something else on the menu, and not charge them for the additional food.
2006-08-15 08:52:27 · answer #6 · answered by sunflower 3 · 0⤊ 0⤋
.I would not have them pay for the meal and offer them a replacement or a gift card for another time
2006-08-15 07:41:34 · answer #7 · answered by Anonymous · 0⤊ 0⤋
Ask if they would like an alternative meal or refund their money.
2006-08-15 06:07:08 · answer #8 · answered by Anonymous · 0⤊ 0⤋
1st apologize then offer them another item from the menu or a discount!
2006-08-15 07:13:59 · answer #9 · answered by Bunnie 2 · 0⤊ 0⤋
Offer to replace it or refund money.
2006-08-15 06:05:32 · answer #10 · answered by DanE 7 · 0⤊ 0⤋