What are the steps in putting up a call center business?

Answer 1

The best routes to take are to research the process of starting a business as well as the industry you're interested in.

I recommend checking out the SBA, Entrepreneur, The Start Up Journal & Nolo. All 4 are great informational resources for the new/small business owner. I posted links for you in the source box.

Associations may be a good avenue to explore. These organizations will address many of the thoughts, questions and concerns you'll inevitably have as well as many you haven't anticipated yet. See the source box for some relevant links.

Research, research, research – this cannot be stressed enough. Read as much as you can about the industry. Here are some book titles that are relevant:

* The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center by Keith Dawson
* The Executive Guide to Call Center Metrics by James C. Abbott
* Call Centers For Dummies ® by Réal Bergevin
* Call Center Operation: Design, Operation and Maintenance by Duane Sharp

There are plenty of free informational resources out there. Check the source box for links to articles.

Hope that helps! I wish you much success & happiness in all your ventures!

Answer 2

If you want to originate the company you need to do a Call Center Business Plan to attract investors for funding. Another option is to staff yourself through a cal outsourcing company that is already set-up that offers home-based opportunities where they provide you with office supplies, stationery, phones, 1-800 numbers, sales rep help, and client referrals: Go to this website for info:
http://www.alpineaccess.com
Otherwise, setting up and structuring a company from scrap would be taking a hike up Mt. Everest - It literally would require setting up power facilities, protecting them from phone power outages, establishing a trademark reputation for corporate clients and other global companies who use these services. Just to give you an idea of the work that would go into drafting a business plan ...........
BUSINESS PLAN
Table of Contents

Introduction
- Business description
- Business formation
- Directors
- Management team
- Business goals/mission
- Business philosophies/identity
- Geographical markets
- Vision of the future

Executive summary
- Main objectives
- Sales summary
- Strategic positioning
- Strategic alliances
- Licenses
- Key advantages
- Funds required

Marketing
- The product mix
- Sales estimates
- Competitive research
- Market analysis
- Marketing goals & strategies
- Pricing policy
- Advertising & promotion
- Sales management
- SWOT analysis
call center business plan

Historic analysis
- General view
- The market position
- Income statement historic
- Balance sheet historic

The organizational structure
- Management and personnel
- Administrative organization
- Contingency planning

Call center operations
- Call center identity
- Call center location
- Call center layout

Financial plan
- The investment budget
- Statistical data (ratios)
- The return on investment
- Financial projections

Risk management
- Risk reduction
- Exit strategy

Appendices
- Personal income statement
- Other

Answer 3

I am a former board member of one of my favorite industry networking organizations globally. Help Desk Institute has resources for Call Center and Help Desk Operations of ALL kinds, with local networking to share ideas, best practices, and promote professional best practices. They have a fantastic online library of books and how to focus books as well as a communication board.. LOTS of value for a reasonably small investment.

For FREE resources, check out the Call Center Links on the Career A-Z guide by the Helping Friends Career Network.

Answer 4

We can help u we r in to Call center from last 2 Yr. mail us at [e-mail]

Answer 5

This requires more than a simple answer. I would love to help you but not here.

Answer 6

Hard work and Teamsupport.