My friend is staying at a hotel that recently began "free internet access" In the lobby of this hotel, there is a small sign standing up on the far side of the counter, which mentions something about free internet access, guest must have WI FI device on their computer.
See the problem is, my friend heard the words "free internet access" Once he got into his room, he hooked up his computer via the phone line and got onto the internet. He spends alot of time on the casino type websites, he even fell asleep with the internet running on his computer.
Well after being at this hotel for 4 days, someone from the front desk came to his room stating he currently has a $368.00 phone bill. And would like to know how he is going to pay. Mind you, all the calls he made were local calls within the same area code.
Well my friend is a little pissed off, what the hell is the $10 phone deposit for? Shouldnt the front desk have notified him when he went over his $10 deposit. Would you pay the $368?
2006-08-14 16:43:04 · 6 answers · asked by Anonymous in Politics & Government ➔ Law & Ethics
I AM A FRONT DESK CLERK WITH THE DAYS INN CHAIN. WE ALSO HAVE FREE WIRELESS INTERNET ACCESS. THAT DOESN'T MAKE ANY SENSE AT ALL FOR HIM TO HAVE THAT KIND OF PHONE BILL. A 10 DOLLAR DEPOSIT IS USUALLY THE OPTION OF THE GUEST AND YOU CAN'T DIAL LONG DISTANCE ANYWAY UNLESS THE FRONT DESK TURNS IT ON FOR YOU. I WOULD DEFINATELY NOT PAY UNTIL I INVESTIGATED FURTHER. HOPE THIS HELPS.
2006-08-14 16:56:10 · answer #1 · answered by lisa j 3 · 1⤊ 0⤋
It sounds fishie, but I wouldn't really know what to do. If he was supposed to have a certain thing on his computer and he didn't, then he is in the wrong, and should have to pay the bill. However, he should have been notified when he went over his limit.
I would have him talk to a manager before doing anything else.
2006-08-14 16:50:47 · answer #2 · answered by smlybug06 2 · 0⤊ 1⤋
Who uses dial-ip anymore? I would have looked into it before assuming I could just plug my laptop into the phone line and go to town.
If there's no ethernet cable in the room or wireless network, I assume there is no internet access...
2006-08-14 17:35:38 · answer #3 · answered by CrispyEd 3 · 1⤊ 0⤋
Fine print baby. Yes, they can. Your friend can _try_ to dispute it, sometimes the hotel will make allowances, but normally not. He might get his credit card company involved. Sometimes if its too big a hassel the hotel will drop the charges rather than run with it. But, I would be prepared to pay the price.
2006-08-14 16:49:22 · answer #4 · answered by D'oh! 3 · 1⤊ 0⤋
I see another debt going to collection on this one...and subsequent credit damage. He'll refuse to pay.
2006-08-14 21:13:21 · answer #5 · answered by nothing 6 · 1⤊ 0⤋
Your friend made a mistake and now he has to pay for it. It is his own fault and he should pay.
2006-08-14 19:58:12 · answer #6 · answered by Carl 7 · 1⤊ 0⤋