I am actually specifically looking for the most inane examples of poor customer service experienced by consumers. The best may well win a place in planned book!
2006-08-14 07:54:10 · 25 answers · asked by whitey_3000 1 in Business & Finance ➔ Corporations
Check www.ripoffreport.com
2006-08-14 07:59:45 · answer #1 · answered by Think.for.your.self 7 · 0⤊ 0⤋
Having once worked on a consumer hotline, I can tell you that Cross Country Bank and Fairbanks Capital Corp have extremely poor customer service with a tendency to screw the consumer. You may also want to look at some of the companies that lend to people with poor credit, such as Wells Fargo and Household Finance.
2006-08-15 13:41:25 · answer #2 · answered by what the heck? 3 · 1⤊ 0⤋
Customer Service Hell
Hannah Clark, 03.30.06, 6:00 AM ET
http://www.forbes.com/ceonetwork/2006/03/29/customer-service-winners-cx_hc_0327email.html
Some of the worst e-mail customer service providers.
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2006-08-14 08:13:10 · answer #3 · answered by r0bErT4u 5 · 0⤊ 0⤋
My vote would be Alltel Communications. My husband and I had the family plan including photo messaging and text messaging. We signed the contract in November. From the very beginning our photo and text messaging would not work. My husband is a Tech for Alltel and tried everything on his side to fix the problem. We called customer service which has an automated menu that is approximately 7 minutes long. We finally got a hold of a customer service rep and was told to go to Tech support. Tech support (with just as long of an automated menu). They tried several things and said we had to go to Customer Service. We again went to cs. They tried a few things didn't work and said to go back to Tech support. Finally my husband went to a company executive in sales and service who told us he would handle it. Several days later, CS phoned and asked how they could help. We told them again, again they said to call TS. Finally in July my husband notified the BBB. Filed a complaint and canceled the extra services on our phones. One week later there was a message on our phone from Alltel Customer service saying they were checking our complaint and that we didn't have the photo messaging or the text messaging on our phones and that is why they did not work. Case closed.
2006-08-14 09:17:05 · answer #4 · answered by Frustrated in Colorado 1 · 0⤊ 0⤋
Fiat - they never return your calls and don't try to resolve your issue. You can spend 3 hours on hold and they refuse point blank to help. My EMU broke on Punti 4 weeks after the warranty expired and despite sending a product withdrawal/defective notice, they refused to replace the unit and advised that they would upgrade to unit so that it wouldn't become defective after I had the unit replaced. Suffice to say I saw my backside but they wouldn't do anything about it. That was June last year and I'm still awaiting a call back about it!! Had to give it up as a bad job because I was really getting no where. Trading Standards tried to get them over it because I wasn't the only one it happened to but they didn't have much luck either! My advice - don't keep a Fiat for longer than 3 years!
2006-08-14 08:07:56 · answer #5 · answered by sammydog_uk 2 · 0⤊ 0⤋
T-Mobile They do not listen to their customers or potential new clients, on what they really want to buy. They only want to sale! Then when you say your not interested they send the the phone anyway! Now try and get that bill back off your record!!
2006-08-14 08:04:24 · answer #6 · answered by harry 1 · 0⤊ 0⤋
I've seen on TV that Bulldog Broadband (owned by Cable & Wireless) has really por customer service.
2006-08-14 08:00:51 · answer #7 · answered by c.A.w. 2 · 0⤊ 0⤋
There are too many. Off the top of my head it would have to be Best Buy. They suck at customer service!!
2006-08-14 07:59:12 · answer #8 · answered by Art The Wise 6 · 2⤊ 0⤋
Tiscali
2006-08-14 08:01:29 · answer #9 · answered by Lightning 2 · 0⤊ 0⤋
Cingular (yes the phone company) has some pretty crappy customer service.
2006-08-14 08:00:05 · answer #10 · answered by Anonymous · 0⤊ 0⤋
RBC has the worst customer service ever.
www.rbc.com
2006-08-15 09:31:43 · answer #11 · answered by Vincent K 2 · 0⤊ 0⤋