Most all the features of my HP Officejet 7310 All-in-one printer do not work . The only for sure is the copier -but not when I copy from my files .Whenever I try scanning , I get scanner failure .When it was installed the old soft wear was not removed . I took my tower in for service mos ago & had files reinstalled and was told to reinstall the printer disk but nothing has changed.
2006-08-13 01:43:16 · 4 answers · asked by missmayzie 7 in Computers & Internet ➔ Hardware ➔ Scanners
Is there a patch for this , or did HP send me another dud ?
2006-08-13 01:44:51 · update #1
go to: www.HP.com and look for the tech help link.
HP provides full service by email for out of warranty products.
Send your 'problem' to the email addy they provide and you will get an answer in email. The same tech will stick with you until the problem is solved at no charge.
Give model no. / serial no. and all the details in your email.
Good Luck
2006-08-13 01:50:26 · answer #1 · answered by pappy 6 · 0⤊ 0⤋
To do a reset, hold in the # and 6 buttons while plugging in the power.
If doing a reset does not help, lubricate the rod that the scanner slides on with a few drops of Tri-Flow, available in 2 oz. sqeeze bottles at cycle shops. I have never disassembled a G85 scanner so I cannnot give you any specifics. If you have to remove it to take off the cover that retains the glass, here is how it is done.
Remove the rear cover.
Looking from the rear, remove the T20 Torx screw on the left. This will allow you to remove the LIU (Line Interface Unit) cover and unplug the LIU. There are two push latches underneath that release the rear panel. It will hinge upward.
Disconnedt the cables
Removing the rear panel will reveal some cables connected to the scanner. Disconnect them.
Removing the scanner
Tilt the scanner upward as if you are going to access the cartridges. You will see two large springs. Remove them. The front of the scanner pivots on two large hinges. Pry them apart with a slot style screwdriver. They will resist but will release and allow the scanner to rotate upwards. Rotate the scanner approximately 90 degrees and it will lift off of it's rear hinges. Use caution as you remove it in case you do not have all of the cables previously mentioned disconnected.
2006-08-13 08:47:52 · answer #2 · answered by pri 3 · 0⤊ 0⤋
try putting d driver again
2006-08-13 08:49:02 · answer #3 · answered by Sanket 2 · 0⤊ 0⤋
hard reset and new drivers
2006-08-19 15:38:37 · answer #4 · answered by Anonymous · 0⤊ 0⤋