2006-08-11 03:01:59 · 5 answers · asked by Customer satisfaction 1 in Computers & Internet ➔ Software
Actually test the software before you sell it.
2006-08-11 03:07:49 · answer #1 · answered by Mosaic 4 · 0⤊ 0⤋
User friendly and good support. I like good detailed on-line help because I will search for an answer before I call support. User friendly because so many people that use computers are really computer illiterate.
I also agree that thorough testing should be done to work out the bugs before releasing the software.
2006-08-11 10:11:34 · answer #2 · answered by myste 4 · 0⤊ 0⤋
Respond to every mail / request.
Even if you do not have an immediate solution, an early response is acceptable in most places. At least well educated / mature people accept the fact that every one needs time to find a solution.
Many support companies make this mistake to sleep over it if they do not have an immediate solution.
2006-08-11 10:09:25 · answer #3 · answered by James B 2 · 0⤊ 0⤋
I agree with the first poster 100%.
But, I strongly believe in quality assurance testing the product before it is released to squash most issues. If this was done more thoroughly, the support issue would be almost non-existant.
2006-08-11 10:09:13 · answer #4 · answered by Special Ed 5 · 0⤊ 0⤋
I think everyone will agree with me - it is support. More humans to answer questions, thus saving us many hours of searching.
2006-08-11 10:06:32 · answer #5 · answered by TheHumbleOne 7 · 0⤊ 0⤋