Unfortunately your experience isn't unusual.
From your description of the service the stylist used a lightener on your hair. There are a number of things which could have gone wrong, none of them your fault, and almost never due to an allergic reaction.
The most common cause of burns during a lightening service is the use of the wrong product. Most lighteners are not formulated to use on-the-scalp and those that are are not meant for use with anything greater than 20 volume developer. AND those for use with 20 V developer are NOT supposed to be used under heat. Heat accelerates the bleaching process and can be very dangerous to your skin.
The other possibility is that the product was simply left on too long. There is a temptation sometimes to allow a color to continue processing when you do not get the desired results in the amount of time given in the instructions for the product; some people's hair processes faster, some slower. The stylist MAY have done this, but not knowing the specifics of the service I can't say.
One thing's for sure, I would document everything you can remember. If you can't remember which product was used for your service I would call the salon and ask them anonymously what lighteners they use and what lines they carry. I would definitely pursue restitution, as, in my experience, this is almost always the fault of the stylist. The salon should have insurance in place to take care of your medical bills and should, if they are reputable, agree to provide treatment for your hair, as well.
When having your hair colored or lightened in the future be sure to ask that they do a patch test prior to the service to rule out an allergic reaction. It's well worth the extra time.
2006-08-10 07:06:54
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answer #1
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answered by Anonymous
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Eeeeek that sounds painful. I have been coloring my hair for a long time. I have never had anything like that happen. I would think that if you have had the same process done before and no reactions that you arent allergic but who knows. Plus even if they are claiming that you just had an allergic reaction...arent they supposed to check for that by a patch test before applying color? That is my experience. I would definately go higher up in the company you had your hair done with and speak to someone in charge. This does not sound normal to me. I would have it checked out by a professional...maybe a dermatologist???? Sounds like they left it on way too long. But I dont know much about these things so who knows. I just know I would be one ticked off girl.
2006-08-10 13:56:41
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answer #2
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answered by ? 2
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The last time you had your hair done, did they use the exact same dye brand?
There is also a chance that you can have allergic reactions after using a product for quite a number of times. My allergist said allergies change every 10 years. Also, it might not have affected you at first, but affected you later.
There is also a chance that the maker of the dye, or the person giving the dye job, messed up in the mixing.
Other than that, there's not much I can tell you.
2006-08-10 13:54:18
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answer #3
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answered by Voice 4
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Whoever did your hair used a bleach that was not meant for the scalp. There are two different bleaches, one for off the scalp and one for on the scalp. She obviously used the wrong one.
I sure hope you got your money back AND had her pay your medical bills, if not then do so.
But, one question..............why didn't you say something when it was burning you so badly? That had to hurt like h e l l for second degree burns! DANG GIRL!
2006-08-10 13:53:30
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answer #4
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answered by honeybee4u2c 4
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You should definetly take legal action. Keep all your receipts and hospital tests and bills. You might even be able to go to a news station and have them exposed! Those are very severe consequences just to have your hair dyed! There's definetly a neglect factor here.
2006-08-10 14:05:38
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answer #5
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answered by honey27 4
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Can you say lawsuit!!!!! Was it the same person that did your hair 3 times previously?? Was the person new?? Maybe they did not know how to properly mix the bleach! Has the Salon changed products???
2006-08-10 13:51:10
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answer #6
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answered by aconnor0517 2
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