What is the different between ?

Question

What is the different between :
interaction webclient
interation winclient
in sap-crm

Answer 1

You should check the SAP help portal: it is all there.

http://help.sap.com/saphelp_crm50/helpdata/en/b3/bbc13806684a1eb86b2821ab92827f/frameset.htm

Component documentation Getting Started with the Interaction Center Locate the document in its SAP Library structure
Purpose

The Interaction Center (IC) is a key capability of SAP Customer Relationship Management (SAP CRM) and consists of a collection of tools for contact center agents. Agents can use these tools to process and record customer interactions.
Integration

The IC can be integrated with other SAP products, components, and functions, which means that contact center agents have complete access to customer information and customer business transactions.

Organizations use the IC in a variety of business scenarios including sales, service, collections, or human resources. For one company, the IC may be used as an inbound sales center, where agents enter sales orders, answer delivery inquiries, create return material authorizations, or update customer addresses. Another company might use the IC to register service requests for internal or external customers, using e-mail and phone. Agents in an integrated contact center may perform all of these activities.

You can access Interaction Center functions by using one of the following user interfaces:

· IC WebClient

Internet browser-based user interface

· IC WinClient

Windows-based user interface