are you responsible for damage to the item during shipping back to the company? I payed to return the item out of pocket, item was uninsured, company is threatening to keep my money. ($277.49 of my money vs value of damaged item $75 - $100)
What can I do? Think this is a scam.
2006-08-06 12:38:48 · 7 answers · asked by Anonymous in Politics & Government ➔ Law & Ethics
They shipped you the wrong item.
It was their responsibility to make sure it got shipped back properly.
It's a matter of business ethics.
Keeping more than the product is worth is illegal. You have a legitimate complaint.
Threaten to call the general attorney of their state.
If they do not act. Make that call.
2006-08-06 12:45:09 · answer #1 · answered by iggwad ™ 5 · 1⤊ 0⤋
If it was their fault, they should have paid to get it back to them. I work for a wholesale company. I handle the returns. If we ship something wrong, we send the customer a prepaid label-a call tag-for them to return the item. If you had insured the package, it would have been better for you. The company should do the right thing and reimburse you just to keep good customer relations.
2006-08-06 12:46:44 · answer #2 · answered by catsrule!! 3 · 1⤊ 0⤋
If you sent the item back in the packaging they used then how could you be held accountable? Seriously, this does sound like a scam... and on top of that, you should not have used your own money. It is their mistake... it should come out of their pocket books. Insist on a full refund and an appology for their greedy stupidity!
2006-08-06 12:44:43 · answer #3 · answered by Whatev' Yo' 5 · 1⤊ 0⤋
Contact the better business beuro (spelling?). or at least tell the company you are going to.
it's not YOUR fault they shipped the wrong thing and you shouldn't have had to pay to ship it back. it was their fault
2006-08-06 12:43:28 · answer #4 · answered by Peter M 3 · 0⤊ 0⤋
Actually the shipping company is responsible up to $100.00 unless you used USPS
BP
2006-08-06 13:28:22 · answer #5 · answered by billyandgaby 7 · 0⤊ 1⤋
sue in small claims court! or report them to the beter buisness burea or call the cops or something
2006-08-06 12:41:29 · answer #6 · answered by rocknrollskwurl 3 · 0⤊ 1⤋
no
2006-08-06 12:42:37 · answer #7 · answered by idontkno 7 · 0⤊ 1⤋