how 2 provide good customer service?

Answer 1

To provide good customer service you have to know your product and what your customers needs are. It is important to be polite, helpful, and honest. If you dont know the answer say so and then find someone who does.

Answer 2

Customer Service Tips And Techniques



Customer Service Tips And Techniques
by Adrian Miller

We all know the story...it costs 5 times as much to bring in a new customer, than to keep an existing one. When people become your customer, they want to be loyal. So, why do they leave? Most of the time, they leave because of small oversights and lack of attention to plain, old customer service.

When customers call on the phone, we are provided with a tremendous opportunity to reinforce and grow the relationship. It makes good (economic) sense to take the extra time and effort to make these calls as meaningful and service oriented as possible. Attention to customer service will go a long way in helping you to satisfy your customers and make them feel as if they are truly special.

1. Always tell your customer what you CAN do for them. Don't begin your conversation by telling them what you CAN'T do.

2. Allow irate customers to vent. Do not interrupt them or start to speak until they have finished having their say.

3. Diffuse anger by saying "I'm sorry or "I apologize."

4. Use your customer's name at different points in the call.

5. Make certain that your "solution" to the customer's problem is acceptable to them. Get their approval and agreement.

6. Always conclude each call with a "Thank you" or a verbal message of appreciation for their business.

7. Make certain that your tone of voice is in sync with your words. Remember, your tone of voice can completely contradict your message.

8. Listen attentively! There is nothing worse than asking an irate or troubled customer to REPEAT what they have just said.

9. Go the extra step by following up on your solution. Re-contact the customer to make certain that everything has been handled in a satisfactory manner, and they are pleased with the outcome.

10. Remember to ask if there is anything else that you can do for your customer. Taking the time to ask the question often results in increased business and a more committed customer.

Answer 3

Just remember "the customer is always right" and that will assist you in providing good customer service.

Answer 4

Always remember this:

The customer will NOT always be right, but he IS the most important thing. Without the customer, the business wouldn't exist, so just keep in mind they are the ones paying your salary and be polite, understanding and professional.

Answer 5

Rule 1.remember the customer .if u dont provide him service ...sum one else wheel
Rle 2. Keep remebering Rule 1

Answer 6

Customer service is an attitude! Not a department!

Answer 7

Call In-N-Out burger.They have the best customer service in the Nation.If you ever have anything go wrong with your order they will replace it.Even if it was 20 meals.Last year they even sent me a Christmas card.

Answer 8

listen to customer all the time
customer is always no. 1
never get angry in front of customer
smile all the time.
Always give alternative method/way/item to customer

Remember.. it is easy to lose one customer than earn 100 customers

Answer 9

It depends on what industry you are in. Generally you should be professional, polite and it helps if you make the customer feel that you're going that extra mile to help them.

Answer 10

You need to LISTEN to the customer. And also, stop asking this question. It gets asked every single day.