LISTEN and resond appproriately....DON'T have automated systems and don't keep them on hold at all if possible
2006-08-04 10:04:35
·
answer #1
·
answered by uplate 5
·
0⤊
0⤋
Work with your employees to pratice and get rid of the "telephone voice" - the sound we make when reading. Make sure they really know the asnwers the customers want, and that wait times are low. Listen to the customers! If they don't want a new sales speech, cut to the chase. Take no for an answer when no really IS the answer. Good luck!
2006-08-04 10:04:02
·
answer #2
·
answered by Anonymous
·
0⤊
0⤋
Two aspects.
Presentation. Speak in clear, concise language and at a decent pace. Don't jibber-jabber and don't launch into the three-minute spiel of this and that.
Topic. Have something of interest to say.
2006-08-04 10:05:19
·
answer #3
·
answered by Anonymous
·
0⤊
0⤋
Start by speaking the same language.
Next know what your talking about don't just read a stupid script.
Understand the difference between someone who knows what they are talking about and someone who doesn't get it at all.
2006-08-04 10:06:05
·
answer #4
·
answered by John 6
·
0⤊
0⤋
Listen to all that they say. Wait for them to finish and be nice in your answers. Treat them like you would want to be treated.
2006-08-04 10:03:28
·
answer #5
·
answered by Snuffy Smith 5
·
0⤊
0⤋
don't bug him too much, just answer his questions nicely, but no over-nice it, it could get really annoying
2006-08-04 10:03:21
·
answer #6
·
answered by [Unknown] 2
·
0⤊
0⤋
stop calling me from india!!
2006-08-04 10:02:44
·
answer #7
·
answered by chuck j 2
·
0⤊
0⤋