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7 answers

LISTEN and resond appproriately....DON'T have automated systems and don't keep them on hold at all if possible

2006-08-04 10:04:35 · answer #1 · answered by uplate 5 · 0 0

Work with your employees to pratice and get rid of the "telephone voice" - the sound we make when reading. Make sure they really know the asnwers the customers want, and that wait times are low. Listen to the customers! If they don't want a new sales speech, cut to the chase. Take no for an answer when no really IS the answer. Good luck!

2006-08-04 10:04:02 · answer #2 · answered by Anonymous · 0 0

Two aspects.

Presentation. Speak in clear, concise language and at a decent pace. Don't jibber-jabber and don't launch into the three-minute spiel of this and that.

Topic. Have something of interest to say.

2006-08-04 10:05:19 · answer #3 · answered by Anonymous · 0 0

Start by speaking the same language.
Next know what your talking about don't just read a stupid script.
Understand the difference between someone who knows what they are talking about and someone who doesn't get it at all.

2006-08-04 10:06:05 · answer #4 · answered by John 6 · 0 0

Listen to all that they say. Wait for them to finish and be nice in your answers. Treat them like you would want to be treated.

2006-08-04 10:03:28 · answer #5 · answered by Snuffy Smith 5 · 0 0

don't bug him too much, just answer his questions nicely, but no over-nice it, it could get really annoying

2006-08-04 10:03:21 · answer #6 · answered by [Unknown] 2 · 0 0

stop calling me from india!!

2006-08-04 10:02:44 · answer #7 · answered by chuck j 2 · 0 0

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