Does anyone know if as a consumer we can get a full refund of a product rather than repair?

Question

I'm being fobbed off by a company that insists I pay in full for a product that is faulty and I no longer want or have trust in, but that they say they are willing to repair!

Answer 1

If you paid for it by credit card, then you might have more leverage, but I think you have to give them the chance to repair it. Do you have the warranty?

Answer 2

You do not give enough information to answer your question. It just depends...

How long ago did you purchase? Did you get it from a reputable company?

Did you by a floor model that specified final sale?

In what way is it faulty? Manufacturer's defect, consumer misuse, normal wear and tear... Consumable part that can be expected to need repair or replacement after a certain amount of time/use? (Like the old picture tubes in television sets)

For example, if your 15 year old refrigerator has a bronken hinge, then you should not expect a refund. It's time to buy a new one.

But if the clothes dryer you bought two weeks ago doesn't dry your clothes and you are sure it's all hooked up correctly, then maybe you should expect a refund or replacement.

There are reasonable expectations and unreasonable expectations. The customer is not always right, as much as we would like to be.

Answer 3

It might stipulate in the warranty that repair or replacement is all they will do. Depending on the company and item, they do not necessarily have to give you a refund if they are offering a viable solution in accordance with fed, state or local laws.
If there is no such stipulation, then report them to the Better Business Bureau and see if there are any consumer protection groups in your state and file a complaint. I've never had to go that far as most larger companies want to keep you business and will bend over backwards to help you out.
Is this a small business you're dealing with? What kind of item are we talking about?

Answer 4

Most countries have laws to protect consumers. I believe most of the time you have 2 weeks to return anything for a full refund, if it's not as it should be. Regardless of the company return policy. These are you statutory rights as a consumer.

Do a bit of research on the web based on your Country. If it's been a while since you purchased the item, you may be out of luck. If you have just purchased it, you should be fine.

Answer 5

When you bought the item, it was with the understanding that you were buying a perfect product. You kept your end of that bargain by paying for it, but they didn't keep your end of the bargain by giving you a perfect product. Contract cancelled and your money comes back to you with return of the defective product. Find out where the consumer protection department is in your state, or the 'better business bureau' and file a complaint.

Answer 6

first check that u hav taken the bill and papers of the purchasing product. if the product is in guarrantee u can easily change the product. if it is in warrenty that it will be repair. but u can go to consumer court with ur problem. u can change product.

Answer 7

It all depends on the place where you bought it from, how long ago you bought it, and whether or not you have the original receipt.

Best advice I have for you is to talk to the customer service department at the store you got the device from.

Answer 8

i guess you have to see the terms of warranty / guarantee. what does it say. In any case, you should give them a chance. If they can't repair it to your satisfaction then you have right to ask for refund.

Answer 9

You should be able to push for return/refund. Go up the echelons; if you don't like the answer, get them to get their supervisor, and so on.

Answer 10

depends on what the product was and how long it has been since you bought it
call the company and talk to them about it