is the customer always right???

Question

the policy in most all stores is the customer is always right, should they be always right? if ur cashin out customers and u have about eight in ur line because there only 4 lanes opened when u have 10 other lanes that could , and should, be open but eveybody raisin hell in ur line cuz they think ur moving to slow ,even though each customer in ur line may have a basket full of stuff thats running over , and u holla up yah line, and say hey,!! take it easy,!! i am gonna get to u and that customer takes it personally, even though they see your hands, are already full cashin out customers, thats usein credit cards, debit cards, checks, and one lady there thats next with about 45 coupons, then u gotta wait till she goes through each, and everyone, matchin each one with the item she have, then when its all said, and done, half of them have expired, and few other not even valid to use yet, then that customer tell ur boss u were rude?? what u think???

Answer 1

Even if they are wrong...........we hv to behave such that they are right.........coz you need to make trust betn customer n co. For that always we need to behave softly even its mistake by them......but in ur case that lady was really fool......

You dont need to tense about such things as ur boss also knows wat is da matter..................

Answer 2

Even if the customer is wrong... the policy that the customer is always right is there because it keeps the customer happy and happy customers come back again. Yelling at a customer that they should take it easy probably wasn't the best thing you could have done... maybe next time you should just keep working and if they say something while you are checking them out, apologize for the long wait in line. Honey draws more flies than vinegar. You can think anything you want when people are being rude... just don't say what you are thinking. And when you apologize to someone about the wait... you are NOT saying it is your fault.. you are basically just acknowledging that persons frustrations/feelings... which will, in turn, make them a little less angry/frustrated.

Answer 3

The customer probably will because of that stupid rule everyone has engrained in their heads. It's being taken wayyy too far. The rule is supposed to mean, "help your customer as much as you can and ensure that they feel satisfied when leaving the store" but it's now being used by impatient and rude people as an excuse to act like assbags.

I think if the customer did tell on you, your boss would understand that it wasn't your fault. People tend to get grumpy in long lineups. I know I do, but I know it's not the cashier's fault either.

Also, there IS a limit to how far this can be taken. If the customer becomes abusive or throws a HUGE unwarranted fit in your store that scares away other customers, most stores' policies state that it's fine to ask them to leave the premises. Technically, the property is owned by the store and you have the final say. It's like a house, really - if you don't like the way someone is acting inside your house, you have the right to kick them out. Of course, most people who would act that way in the first place would probably disagree, because they want everything THEIR way.

Anyway, I hate rude people. That's why I quit cashiering!

Answer 4

Well there was a time at which a customer's satisfaction, was the ultimate goal. This period, more than likely represented a time, when your neighbor was the local Barbara, butcher, farmer, shoemaker, etc. Those entrepreneurs were concern about their reputation. These days; you're more than likely don't live in the same community. Now of days, the business's rule of thumb is bottom line profit; to cut corners, and even if it means dissatisfying the customer, so be it. There might be some type of lingering aspects of the old adage: The Customer Is Always Right. But its fading fast!

Answer 5

I feel your pain BUT yes the costumer is alway right. You will not get paid more per hour if you rush, so take your time, do your best and offer every costumer the same great friendly service. When you are with 1 costumer that is your priority and the next person and the next person can expect the same courtsey.

I say this as a person who worked as a manager at Hardee's and a cashier at a local grocery store to put hubby through school and no longer has to work..my point, I have ben on both sides. Be polite and don't let it get to you, it will do no good. Also leave "it" at work!

Answer 6

Sounds like you work at Wal Mart. I am not impressed with their having 44 registers because they only open 3 at a time. However it's not the casheir's fault, it's the management that says when the people come off the floor to run a register. People in the US have been taught to expect things instantly and they get mad if it doesn't happen. That just shows their immaturity. If the management wants to keep customers coming back, they'll find a way to open more registers, instead of yelling at the cashiers to move faster.

Answer 7

Listen here's the thing, your boss says that the customer is alwayz right to keep down confusion. So that by sayin you are right would make them up set and not want to shop there. I admit that was some terrible stuff to go through, but if you want your pay check you have to some how get through it. Just like everyone esle (includin me) you get to the point where you won't be takin no more of anyones crap and then quit! But hang in there bcuz there's some angels out there that will make it easier for you. Don't lose it!

Answer 8

Anyone that deals with them face-to-face knows the answer to this question--no way in hell these freaks are always right !!!
They're spoiled to the hilt most of the time--rude as hell--think they know everything about everything when what they do know is next to nothing

The business can have this policy because the people who own it and for the most part manage it--don't have to put up with it or deal with it---their's is the numbers game---the customer is always right immediately makes them the advocate for the person standing there raising hell with you over the little nothing deal ----and the way the business itself looks at it is-- that is what they pay you the big bucks for (LOL)----so --on and on we go in this merry little game of cherades where the person screaming at you holds all the cards and you are in the bullseye for anyone with something to throw---ANOTHER CASE OF THOSE THAT DON'T HAVE TO DEAL WITH IT--- DON'T !!!

Answer 9

It's not a matter if the customer is technically right but how to make the customer think they are right and getting what they want in their customer service experience. The key to your experience is to apologize to each customer one by one as they come through your line. They will appreciate your concern and are more likely to treat you the same way.

Answer 10

I think there is a dignified approach to all methods and most sales people don't know how to deal with all customers. You do the best you can and smile at them. Smile as if you are laughing at them in your heart, because life is too stressful and smiling is the only way to get through it. Some will smile with you, some will call you names. Just keep smiling. It will bug them, but you will feel justified that you are wise.

Answer 11

I would say no. I would say that a person working there would have some say or the world is screwed up.

Also, if the customer comes in and says, "1+1=5" then heck no. They are wrong. It's 3, everyone knows that.