NO race card... the 9/11 card was played
I've flown at least twice a week for several years now as a consultant, on several different airlines. While I wasn't there, I can almost envision Mo’Nique's experience. Nowadays, good customer service as a whole is hard to find. F/A's are no exception. Since 9/11 the situation has become even worse. I'm sure that many choose this job because they want to travel and meet people... THAT IS ALL FINE AND WELL... cool career. However their first objective is to be courteous and try to provide a pleasurable and safe experience for passengers. If you're not cut out to be a service provider and respect your customers, choose another profession. I mean what do these people do? Push a cart, serve coke, hand you a bag of friggin nuts and demo the use of an oxygen mask. A Waffle House waitress utilizes more skill sets. More often than not F/A's are downright arrogant and rude or at best have a lackadaisical attitude. You dare not have the temerity to ask for a pillow or blanket after you've sat down, have to tinkle while waiting on a runway 1-2 hrs for take-off or make the mistake of missing the announcement to turn off your mp3 player... else chance suffering the wrath of an overworked (definitely not the customer's problem) and discourteous flight attendant.
As to Mo'Nique, I dont know that the incident was racially motivated but it was most certainly an unnecessary situation BROUGHT ON BY THE ATTENDANT. The bins in coach are often filled to capacity, and it did afterall belong to a first class passenger. Even if it weren't, what the hell difference does it make? I see people in coach place items in the first bin they can find (including first class) all the time. Indeed, I often see F/A's do the same in order to get everyone settled in preparation for take-off.
Bottom Line: If anything, the attendant should've been helping the passenger/customer to stow the hair dryer, rather than giving her a hard time. This F/A was obviously being a b**** and flexed the 9/11 card to excuse her/his unprofessional behavior. I applaud Mo'Nique bringing attention to it. United and other providers need to take a new approach with regard to F/As. They should care enough about their business to properly train their employees to respect their customers while managing situations.
2006-07-29 02:51:27
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answer #1
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answered by scarlettatl 1
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A flight attendant stepped to the stylist to find out why coach items were being stowed in a first-class bin. The question, itself, had Mo’Nique a little heated, but she said she kept her cool.
But, when a second flight attendant allegedly refused to believe that the hair dryer belonged to Mo’Nique, the “Phat Girlz” star said she went off.
"Tell your people that the next time they have an attitude, they are being thrown off. ... Since 9/11, we don't play around," one flight attendant allegedly told Mo'Nique.
"Are you equating my hair dryer with 9/11?" Mo'Nique said she retorted.
This isn't 100% racist, this is 100% classist mixed with some racism. She wasn't booted just b/c she was black, she was booted off b/c no one believed that a coach-flying black woman would know someone in 1st class & would stow a hair dryer over there.
I don't fly United their airline sucks enough already.
2006-07-28 03:28:47
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answer #2
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answered by jmintecu 4
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Airlines have the right to deny service to anyone causing a camotion on a flight or at the gate - it has always been that way but they enforce it more since 9/11. Disturbances on planes upset other passengers and it's better to have 4 or 5 pissed off celeb-types than 80 others.
How do you know one of the Flight Attendants weren't colored?
2006-07-28 03:56:46
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answer #3
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answered by dlil 4
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Sometimes, when things happen to "people of color," it actually has NOTHING to do with the other zillions of folks of a particular race or region. Sounds like the everyone overreacted to what was perceived to be a threat. The congresswoman who shoved and assaulted a guard at a security checkpoint should have been jailed, Instead, she inferred racism and everyone backed off. Sometimes a ***** is a *****, It has become ridiculously common for everything from hangnails to bad hair days to be blamed on profiling. Sometimes, it's just YOU dude or dudette!
2006-07-28 03:11:16
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answer #4
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answered by Mike R 3
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I believe that it was racially motivated. Most people are curious when non whites are in first class and aren't seen on ESPN or shaking theirA** on tv. The comment,"your people was on called for" all she had to do was ask were they together and was she taking responsibility for the luggage. I don't fly United. And as far as the COLORED comment, that word hasn't been used in ages, you need to go somewhere when referencing people of color.
2006-07-28 11:03:16
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answer #5
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answered by THe Bossy1 1
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She casued this herself by being rude and loud to the flight attendent. I would have kicked her off also.
2006-07-28 03:09:50
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answer #6
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answered by freak4frogs311 2
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No, and she was being a biotch. Every time something happens to some black person they always scream racism.
2006-07-28 03:09:23
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answer #7
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answered by evillyn 6
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