What are the three main things you would expect to see a Customer Service Assistant doing?

Answer 1

1. Placing bets on how long you will let the phone ring untill youve had enough and hang up.

2. Cycling through the streets of Bombay.

3. Reading the seminal book, "The Customer is Always Wrong: A guide To Customer Service", which is always opened at Chapter 5.... How to be as rude and unhelpfull as possible.

Answer 2

1. Chewing Gum
2. Talking On The Phone
3. Chatting With Co-Workers

Answer 3

1. Pretending they didn't see you.
2. Telling a customer that everything they have is on display (unless their manager is standing next to them - as then they'd quickly go into the store room and fetch the object in question).
3. Trying to amuse themselves - balancing on chairs, messing around with co-workers, seeing how many steps it takes to walk across the store without opening their eyes - that general kind of thing.

Answer 4

Picking their nose in a corner of the room;
Disappearing to the back room whenever a customer comes near;
Looking like a strategically shaved monkey in a shirt and tie.

Answer 5

1) That when I ask a question they never say "I don't know." If they don't know then the proper answer is, "I don't know but I will find out."

2) Maintaining a clean workspace

3) Reading about improving customer service techniques

Answer 6

Adjusting heapiece/microphone,straighten name tag whilst ignoring customer in prefrence to telling a co-worker about 16 what to do.

Answer 7

Hum tough one (or three) Picking his or her nose, staring into space but the most vital skill is the ability to ignore customers.

Answer 8

I would expect them to "say":

1) Can I help you?
2) Unfortunately, I can't help you, you need to speak to another department..
3) Can I put you on hold......

Then you have to listen to dreadful telephone music and a repetition of above by someone else twenty minutes later!

Answer 9

Asking "How can I help you?"
Listening to the answer
Helping the customer with his request

Answer 10

1) keep the customer greeting center orderly and neat
2) smile
3) keep an eye out for aproaching customers and greet them