A payment of Rs.7000/- was made in favor of my SBI credit card in december '05 by one of my friend. Till date the payment has not been reflected as paid to my card. I am supposed to have paid more than what I am supposed to. The cheque was duly debitted from my friend's account in Hyderabad UTI Bank. On the contrary SBI claims that they have not received the amount but in the bank certificate and the statement the payment shows the cheque as having been accepted. There was an error of putting in an extra zero, in the last four digits of the credit card number. Despite repeated sending in of couriers and faxes to the SBI Credit Cards division in Gurgaon and Chennai the response is nil and bills keep coming in. The credit cards has also been blocked from further use. Do advise!!!!!!!!!!!!!
2006-07-19 03:13:24 · 2 answers · asked by s_tarak 1 in Business & Finance ➔ Credit
Please do visit personally you will get some solution or contact your nearest credit card agent
2006-07-19 03:19:14 · answer #1 · answered by king 4 · 0⤊ 0⤋
Please contact banking ombudsman in this regard. Check out RBI's site http:///www.rbi.org.in/ on banking ombudsman scheme.
You may also send them legal notice under Consumer Protection Act.
2006-07-19 14:38:21 · answer #2 · answered by DeepakB 3 · 0⤊ 0⤋