Does any know if Sears Credit will honor their offer of no finance charges & late fees?

Question

I was offered a program by a Sears customer service rep to bring my acct. back to good standing. The offer was no finance charges and no late fees for a year. Which started in Nov 05? As of January I've been charged finance charges. I've called them numerous times between Feb and Today. Every time I call I get transferred to a supervisor or a manager. They say there was a computer glitch and to call back anywhere between a couple of days to a month to verify that the charges are credited back to the acct. I am on program: 148, status code: 42, whatever that means. Thanks in advance for any assistance.

Answer 1

Have you ever been late during that period? Maybe that is where the finance charge is coming from. What works for me, every payday I make a payment. That way you are ahead, even if you pay a small amount. I also take what the ask me to pay, add what finance charge they list, and then round up. That may also help. I would definately speak to someone at Sears and work with them to resolve this. Good Luck.