2006-07-17 13:16:42 · 6 answers · asked by steffie 1 in Business & Finance ➔ Insurance
You should ALWAYS start with the company. There's a chance you were told something by a lower ranking person who either thought they were doing the right thing or were too inexperience to handle your situation properly.
If that fails, contact that person's supervisor and eventually a vice president or other senior manager.
If your steps with the company fails, then contact the consumer complaints division of your state's insurance commissioner's office.
But don't assume that just because you've been told something you think is unethical by your insurer that it is a policy that your insurer always engages in. There could be a bad company representative that needs to be reined in or fired.
2006-07-19 18:23:10 · answer #1 · answered by markmywordz 5 · 0⤊ 0⤋
Is it the Insurance Company or the Agent? Do not confuse the two. There are many unethical Agents who work for very reputable company. Do not confuse them. Anyway, the best way to get action, and usually severe action is to contact the Insurance Commissioner in your State. It is in the phone book. If it was the Agent, start with the Company Home Office. By law you can get that information in your policy. Unfortunately Insurance Companies get bad reputations due to the Agents that represent them. Not all of us are unethical and truly try to make our clients satisfied. The Home Office will formally write up the Agent, and ask for their explanation. If truly unethical they could lose their job quickly. Start there. If it is the company, contact the Commissioners office and they will file a complaint of explanation to the company. No insurance company likes the Commissioner to contact them. They will act quickly to rectify situation if it is unethical
2006-07-17 20:37:59 · answer #2 · answered by Susan C 3 · 0⤊ 0⤋
contact your dept. of insurance / insurance commisioner...also if an agent has done something unethical you can report "them" as the problem and not the whole company ( get the lic# of the agent). i worked for a large insurance company and we had agents that represented the company in good faith and then there were others who lied and focused strictly on the money and not the clients best interest. unfortunately the dept of insurance here in California "slaps" the wrists of those who behave unethically and give the rest of us a bad name. there should be a link to your dept of insurance where you can run names/license #'s of agents and see if they have had any infractions/complaints against them prior. but definately look at your agent first before blaming a company in whole. hope that helped! take care and good luck.
2006-07-18 06:47:32 · answer #3 · answered by vdubfan 1 · 0⤊ 0⤋
The Better Business Bureau
2006-07-17 20:21:29 · answer #4 · answered by Mariposa 7 · 0⤊ 0⤋
contact the Better Business Bureau listefd in your phone directory, usually in yellow pages.
marlyne B
2006-07-17 20:20:22 · answer #5 · answered by marlynembrindle 5 · 0⤊ 0⤋
contact your state insurance comissioner.
2006-07-17 20:22:42 · answer #6 · answered by toohairy4u 2 · 0⤊ 0⤋