I think I'm losing my mind.?

Question

I had this really mad customer on the phone today and he made me feel really bad. I felt like quitting my job and I've been there almost a month. Is this normal?

Answer 1

Oh, you'll get over it and learn how to deal with people like him. If he's the first one who has upset you in a month, you're doing pretty darn good. Smile and keep your chin up, kiddo. It gets better!

Answer 2

I'm sorry that this person made you feel bad. But as others have replied to you, don't take it personally. He wasn't mad at YOU, he was upset about the situation itself (whatever reason he was calling about in the first place) Remember, this guy doesn't know you from Adam--you are simply a voice on the other end of the phone and really -- that's all he is to you!!!

If you're truly unhappy, start looking for another line of work that you enjoy. Remember, you are not chained to any job and only you can make the changes! Good luck!

Answer 3

I work In retail. and believe me I have been yelled at people cuss me out. one man about slapped me. I have felt like quitting my Job so many times. but i can't need the money like everyone here. when you get a really mad customer like this one. remember you can fight back without losing your Job.

Just ask the customer to calm down and if they don't put them on hold and transfer the call to your Boss. and let him or her deal with them. after all you are human and don't have to take that abuse off anyone. I often think that customers like that should be made to work In retail for at least 6 months to see what's it's like. Just because you work with the public doesn't mean you don't have feelings. Just try and not take it personal. and keep your head up. hope this makes sense. Take care and hang in there. my boss told me the other month You know you gotta love retail and I said why???? he never did answer that LOL

Answer 4

Some people do try to give you a hard-time, and thats what happens in job where you are directly involved with customers. Many a times its not their fault also, humans as they are, they migh be pissed with the service, product, and sometimes about something going on in their own personal lives and they will take it out on you for sometimes no reason at all. If you r very sensitive then you should look for a job where you don't have to deal with customers directly but then its an escapist attitude. I was just like you when I started but things got better when I made my mind. Just try to do whatever u can for the customer within ur support boundaries and if he is still iratre, move on to next call, you can't do what you can't. Moreover trying to please everyone is just a waste of effort because that's not possible.

So don't take things to ur heart and never take worries of one customer to another... you will survive, I'm sre for time and experience teaches all.

Answer 5

It is nit as unusual as you think. There are people out there that are just rude., then there are people who may be upset about a service but have no idea that yelling and belittling someone may make them feel better at the time, but usually does not solve their problem.

The first bunch of people are insure, sad, anti-social people to begin with. No matter what you say to them or do for them to help calm the situation down will not work, they are just mean - you have to let them go and know it is their problem not yours.

The second group, although there is not awhole lot you can do for them, are just sometimes venting - maybe their spouse has gotten mad and yelled about the situation - maybe they just need to get it out, what ever the case I have found if you stay nice & proffessional you can usually calmthem down and resolve the problem.

You can't make all of the people happy all of the time - and usually it is out of your control. Leaving your job over 1 incident is silly. By tomarrow you will have a nice customer and remember why you have stayed at your job for the month.

Answer 6

Most members that are answering your question need to take a step back. Usually when one feel this way typically means that this is not the only issue one has in his or her life. You need to ask yourself. What this customer said that make you feel so bad. Was it general or something in particular? Do you have other issues that need address that could have added to you feeling this way. Next time you get an angry customer on the phone and I know this maybe hard, but try to understand them. and help them the best you can. I like to try the count to 10 technique. When doing this tech. please breathe in through your nose and out through you mouth deeply. like i said most times one angry customer will not cause you truly feel bad. be good to yourself and try to work out problems one at a time.

Answer 7

Dealing withcustomers can be rough.
I've found the best way to deal with them is to be courteous, but firm.

Once I had to contact a supplier for information. I was only 1 month on the job, which I explained to the billing officer at the supplier as she barked at me regarding a balance for a previous purchase before saying I would look into it.

I consulted my boss and told her how rude the woman was.
She gave me the info needed and gave me permission to "put theperson in their place as long as I handled it professionally".

When I called back I asked for the woman. I apologized for the delayed payment and stated that I would be handling things from now on & would be certain it wouldn't happen again. I asked her to note the courteous way that I spoke to her & said that the next time I called I expected the same respect that I had given her.

you can tell people" I understand you are upset, however yelling at me will not solve you problem...."
or "Sir/Madam I am not yelling at you, please don't yell at me..."

If they're super irate tell them "if you don't calm down I will have to hang up"

I'm sure "Whipping Boy" is not in your job description. Speak with your boss re: your concerns & ask hoe they would suggest you handle a tough customer.
Best Wishes

Answer 8

purple, it's perfectly normal. and im the same way.

see, we're a dying race, you and I. People like us have something in common: we don't take sh*t from no one...normally. but in a workplace environment, where one is expected to take people's sh*t and, maybe you've heard of it, "deal with it"...we go a little crazy. I quit a job once because of that and I regret it. Stay there and work on grinning and bearing it for the both of us and all the other short-fused a**clowns out there.

you gotta let your skin thicken. you have an obligation to yourself to do this; to learn how to be a bullsh*tter...like every other godforsaken bullsh*tter in this goddamn bullsh*t world.

P.S.: if push comes to shove, that's what genitals are for. channel your emotions into your loOoOove making...and if you don't got no one to bang...then whack it to internet porn.

The End.

Answer 9

yes it's normal. don't worry. you're okay. sometimes bad things happen when we are least ready for it and we react in a negative way. when our self resources our deprived maybe due to stress, lack of sleep, and other factors, we fail to cope positively to such stimuli such as a phone call from a mad customer. Whatever it is that he/she said that made you feel really bad.. try to relax and think of how unreasonable she/he could be.. if you think you did what is right.. just let him/her be.. it's normal for him/her too.. she/he has reasons too.. it was just a bad timing for both of you.. ;-)

Answer 10

A man goes to a shop, picks up a beautiful cup and says "my god this cup is so beautiful" and suddenly the cup starts talking to the man. The cup starts saying "O man, I am beautiful right now, but what was the state of my being before the pot-maker made me a beautiful pot?

Before I was sheer mud and the pot-maker pulled me out of the mud from the mother earth and I felt why that pot-maker is so cruel, he has separated me from mother earth. I felt a tremendous pain. And the pot-maker said, "Just wait." Then he put me and churned me, when I was churned I felt so giddy, so painful, so stressful, I asked the pot-maker "Why are you so cruel?" the pot-maker said, "Just wait." Then he put me into a oven and heated me up, I felt completely burnt. There was tremendous pain and I asked the pot-maker "Why are you so cruel?" and the pot-maker said, "Just wait."

Then he poured hot paint on me and I felt the fume and the pain, I again asked the pot-maker "Why are you so cruel?" and the pot-maker said, "Just wait." Then again he put me into an oven and heated it to make me more strong, I felt life is so painful hence pleaded the pot-maker and the pot-maker said, "Just wait." And after that the pot-maker took me to the mirror and said, "Now look at yourself". And surprisingly I found myself so beautiful.

When god gives us lot of trouble, it appears god is very cruel but we need patience and we have to wait. When bad things happen to good people, they become better and not bitter.

So all difficulties are part of a cosmic design to make us really beautiful. We need patience, we need understanding, we need the commitment to go through in a very calm and wise way. So all difficulties are not to tumble us but to humble us.

With this understanding, let us not be against difficulty. Understand difficulty is a part of a purifying process. A purifying process at present which we cannot understand and hence we need faith and we need trust.

Let us understand how to handle stress with this background. You can be affected by stress from two angles. There is an internal stress and there is an external stress. Nobody can avoid stress; one has to only manage stress. Managing stress can be internal and also external.

The internal stress is; your thoughts can create stress, your values can create stress, and your beliefs can create stress, meaning thereby your stress is coming from your mind more from the outer world. Many people suffer not from heart attack - they suffer from thought-attack.

For example, when somebody says you are an idiot, we get so hurt, we get so victimised. My boss has called me an idiot and I am feeling tremendous pain. Now where does this stress come from? If my boss has called me an idiot, I have to ask myself "am I an idiot"?

If I am an idiot nothing to be upset about; and if I am not an idiot, then also nothing to be upset about! It is the perception of the boss. But why do we suffer from that stress? I suffer not because my boss has called me an idiot but because of the thought-attack.

I may say the boss has called me an idiot; therefore I am suffering? It is true that the words are unpleasant. But what hurts is the interpretation of the unpleasant word. The thought in me interprets. That is pain and therefore it becomes pain. Much of our stress is our mind interpreting it as pain. So we suffer from thought-attack more than heart attack.

Answer 11

Sure it's normal! I've been told that no one can "make" you feel bad, you let them, but idiots, especially hostile ones can be hard to take.

Hey, just think - would you rather be you (a nice person) or some nasty jerk who must have awfully high blood pressure and an ulcer. Let it go!