2006-07-11 13:55:52 · 12 answers · asked by Anonymous in Travel ➔ Asia Pacific ➔ China
Its called karma, and I believe that it exists.
Well anyone that will answer this question will probably say that of course, "the customer is always right". Most of the time that is true. I am pretty much a career waitress, and I have SEEN IT ALL!!! But no matter what happens, if a customer in any industry is gonna be difficult and you are handling them it is your job to make it up to them if you can and if not to get someone above your head to FIX IT. Whether you work in a clothing store and the price is wrong to the stores disadvantage, or the chef makes ME take out a plate thats overcooked or undercooked, the difficult customer always wins out.
It happened to me TODAY in fact. The menus were re-printed, and a very nice older couple ordered the same thing. However, when i took out their check, they noticed that the items cost more on the check than they did on the menu... SO, i took out a menu, and sure enough they were right. In this situation, I knew it was a typo because we have not changed a price going down EVER in the 15 years the restaurant has been there; but i also knew that we advertised the product at a lower price, so they got it at that price, PERIOD. The best thing for anyone to do on either side of the situation is try not to get too frustrated, and do your best to be helpful.
For example, you are the difficult customer and you don't lose your grip to the waitress, or you don't bother to sweat the kid behind the counter that screwed up the credit card and has to take a few minutes to fix it for you. On the OTHER HAND, try not to go berserk when you get a "bad" table or take an extra breath, chill and smile when that girl in the store asks for the twentieth pair of pants to try on from the dressing room screaming your name at the top of her lungs.
Basically, don't sweat the small stuff. Difficult customers exist, but for all those bad customers that you handle well, you will have other customers that treat YOU well in return for your kindness.
Is that a long enough answer for anyone else?
2006-07-11 14:49:21 · answer #1 · answered by ssavage23 4 · 0⤊ 0⤋
I don't know what difficult customers you're refering to but here are some general tips
---always lower your voice when someone yells at you (they will automatically lower theirs)
---always initially agree with the customer..even if it's only to agree that there is a problem or misunderstanding.
---always listen to what the person is saying...some people just want someone to listen to them.
I worked in customer service for a major airline for 31 years--and the difficult person doesn't win out in this field.
2006-07-11 22:20:28 · answer #2 · answered by Anonymous · 0⤊ 0⤋
Rules for retail - customer service
Rule number 1- the customer is always right
Rule number 2- when the customer is wrong, re-explain and refer to rule n#1
2006-07-11 20:58:00 · answer #3 · answered by bugz 4 · 0⤊ 0⤋
First, I don't advice reaching out and strangling them; for some reason the boss tends to frown on that kind of thing;) But seriously, I know how that is. Humor is a good place to start, but if it's some fuss-butt with no sense of humor at all, remember that you are, in fact, smarter than them. They came to YOU. In other words, they need you, and with that in mind, you'll be better able to take what they dish out. If none of that works, dish it back, or better yet, be honest. "I'm sorry, sir, but your ill-gotten attitude makes it extremely difficult for me to provide clear and concise service, and if you think about that logically, if your able to, that is, you'll realize that in the end, you're only hurting your self. So perhaps we should all take deep breath and start over again, uhm?..."
Bliss
2006-07-11 21:03:39 · answer #4 · answered by Blissbug 2 · 0⤊ 0⤋
1. Act bitchy with them.
2. Tell them that you are the manager when they ask to see one.
3. Breath a sigh of relief when they leave, since that's one less idiot you have to deal with.
2006-07-11 20:57:55 · answer #5 · answered by Anonymous · 0⤊ 0⤋
If they're being unreasonable... give them an extremely fake smile and say "Would you like to speak with my manager?"
*this is if you are on good terms with your manager
2006-07-11 22:58:07 · answer #6 · answered by Hotaru 2 · 0⤊ 0⤋
Be charming and act like you care. They all fall for it. Be whatever they expect you to be, without being a pushover.
2006-07-12 01:47:17 · answer #7 · answered by Terri D 3 · 0⤊ 0⤋
You asked this question before but removed the question later. I really want to know why...?
For my answer, refer to the previously removed question.
2006-07-11 22:54:50 · answer #8 · answered by OnTheTreadmill 4 · 0⤊ 0⤋
I have found that getting "smart" with them works. Not a smart *** but smart as in educated. It confuses them when you use big words.
2006-07-11 20:57:48 · answer #9 · answered by Maimee 5 · 0⤊ 0⤋
Listen, Agree, and Apologize.
Then bite your lip really hard!
2006-07-11 20:57:56 · answer #10 · answered by angelicdreamzhome 2 · 0⤊ 0⤋