This annoys the heck out of me since I used to be in charge of quality control for customer service at the number 1 travel agency in the world! It was unacceptable to answer the phone:"Travel is busy, can you hold?" without waiting for a response from the client:"yes or no" first. Also, calling Doctor's, stores,etc. and being put on hold for more than, say, 3-5 minutes minimum, 10-15 min. maximum is common place; How long to you think is acceptable before hanging up and do you tell them about the "hold problem" when you finally get ahold of "them"?
2006-07-10 02:38:14 · 9 answers · asked by sweet ivy lyn 5 in Society & Culture ➔ Etiquette
If the caller has been holding for quite a while and you know they will be holding even longer, pick up the line and say: "I'm sorry, but the person you want to speak to/need to speak to is still unavailable. Did you want to continue to hold or would you like me to take a message/send you to their voicemail?"
Remember to keep the person on hold updated on the status of his or her call every 30 seconds. A simple "She's on another call" or "His meeting is running a little late" is sufficient. It's okay to hang up after three minutes on hold. Call back and ask to leave a message instead.
2006-07-10 02:47:14 · answer #1 · answered by Anonymous · 3⤊ 0⤋
Should never have to wait longer than 2 minutes...if a person cannot assist you in that time, they should check back with you to see if you would like to continue holding or if they can take your name and number and call you back if you don't want to wait, and give you an approximate idea of when they are going to call you back.
2006-07-10 02:42:24 · answer #2 · answered by bottleblondemama 7 · 0⤊ 0⤋
The operator needs to get back to the caller as soon as possible. I use to answer phones for a company and all the lines would lite up at once and I would go in order and distribute the call as quickly as possible.
1-3 minutes.
2006-07-10 02:44:39 · answer #3 · answered by Gabe 6 · 0⤊ 0⤋
I will hold for 3 minutes and then hang up if no one has come back to me to explain the delay.
2006-07-10 02:41:56 · answer #4 · answered by karen wonderful 6 · 0⤊ 0⤋
that's not the guy who facilitates you who led to the put off. i became employed in software help after an improve with insects went out. They employed as many as they could and requested the consumers now to not deploy the improvements yet we nevertheless have over a week of backlog. We were given messages and referred to as them decrease back a week when they referred to as us. As busy as we were they each and each and every had to waste time complaining extremely of adjusting the priority. We did capture up eventually yet some consumers were purely rude to those who did not even artwork there even as the software became released.
2016-11-06 03:31:01 · answer #5 · answered by ? 4 · 0⤊ 0⤋
When they finally answer say you will have to put them on hold, and do that for the same length of time. More than three minutes on their part is thoughtless.
2006-07-10 02:46:37 · answer #6 · answered by Anonymous · 0⤊ 0⤋
after 4 minutes i hang up, call back and when they say can you hold i say no. if that's not good enough for them i go some place else.
2006-07-10 03:00:30 · answer #7 · answered by maria_cd_in_training 3 · 0⤊ 0⤋
Two minutes max, then I hang up & try again later on.
2006-07-10 03:22:32 · answer #8 · answered by Me in Canada eh 5 · 0⤊ 0⤋
After two minutes--HANG UP!
2006-07-10 02:52:55 · answer #9 · answered by whynotaskdon 7 · 0⤊ 0⤋