We made reservations at the Savannah Beach Inn on Tybee Island. 3 days later my mother-in-law went into the hospital. 3wks later she died. I called the Inn and tried to cancel the reservations, but the manager, Anastasia talked me into keeping them. Since we didn't realize just how bad our mother was, we did, but later canceled them a day late of their policy for cancellation. How do we get our money back? We never went and I wouldn't go there now if you pd me to. Thats awful to be so uncompassionate at such a hard time. Besides Anasatasia said they rented our room out anyway. So they got those people's money plus our's of over $1,200.00! I called our credit card company and informed them of the situation. Will this take care of the bill?
2006-07-09 14:05:19 · 5 answers · asked by Momwithaheart 4 in Business & Finance ➔ Credit
Sorry for your loss.
Best bet now would be to send the hotel and the credit card company a copy of the death certificate with a letter describing the circumstances you stated above, and asking for your refund with a reply requested in writing.
If they refuse to return your money, ask instead for a credit to stay at a later date.
best of luck.
2006-07-09 14:17:20 · answer #1 · answered by Piggiepants 7 · 0⤊ 0⤋
Maybe, maybe not. Credit Cards usually uphold the hotel's reservation policy. You should call Anastasia and ask her to reschedule that reservation for you. Tell her that since you've already paid, you'd like it considered a credit towards another stay. I've gotten around several reservation cancellations this way.
I understand it was a terrible time for you and hopefully they will be forgiving and offer you another reservation when they have an opening.
Edit: I don't know what the Chamber of Commerce and BBB would do for you. You missed the cancellation date. It's that easy. Yes, they could have been more sympathetic, but nothing says they *had* to be. Sorry!
2006-07-09 21:12:02 · answer #2 · answered by Anonymous · 0⤊ 0⤋
Write a letter to the hotel explaining everything & asking again for your money back. Try to talk to a manager or owner not a clerk.
If you don't get any results, copy the letter to the Chamber of Commerce & also to the BBB & also call them.
If you still don't get any results or your money back, go to a consumer advocate agency like Clark Howard.
2006-07-09 21:13:32 · answer #3 · answered by Bluealt 7 · 0⤊ 0⤋
maybe not contact the savannah chamber of commerce and better business bureau
2006-07-09 21:08:44 · answer #4 · answered by worldstiti 7 · 0⤊ 0⤋
no, report them to the better business bureau. and see if you can't get your hands on a paper contract. sorry for your loss.
2006-07-09 21:08:44 · answer #5 · answered by Lady Sardonyx 5 · 0⤊ 0⤋