my pc is protected by AVG and on the last scan told me that I have 5 infected files..which it says are imbedded in the archive, and one trojan in there somewhere as well. AVG does not give me a way to get them out of there and I don't know how to do it otherwise. I am SO not techno savvy about this sort of thing and I need HELP.. NOW!! If you can help me with this, you won't only get the 10 points for best answer, but you will have my UNDYING gratitude for LIFE!! PLEASE explain it VERY simply for my un-techno brain to comprehend.. I am an English major.. NOT a computer engineer.. PLEASE and THANK YOU.
2006-07-06 17:18:21 · 9 answers · asked by Nancy 5 in Computers & Internet ➔ Security
You could try a system restore to before you became infected.
AVG is good, so don't worry about that. You also need other things to protect your computer. The suggestion for Microsoft tool virus remover is good as is the one regarding windows one care. Hera are some more tips.
Anti-spyware (all free)
Essential products are: Adaware SE from: http://www.lavasoft.com
Spybot SD http://www.safer-networking.org/en/spybotsd/index.html
Spywareblaster http://www.javacoolsoftware.com/spywareblaster.html
Windows Defender - from Microsoft downloads.
PC starter kit at download.com 20 of the best recommended programes for people new or less advanced in computers. Check all three pages, at bottom see Security/Tools/Fun
http://www.download.com/PC-Starter-Kit/2001-12350_4-0.html?tag=dir
C Cleaner.http://www.ccleaner.com/
This will tell you a lot about what is on your computer, such as running programmes,cookies, History, settings etc. and will help you clean up and remove unwanted items. Be careful how you use it as it is a very powerful programme and you should read the help index before you do anything with it.
Hope this information is of help to you and others.
2006-07-06 18:44:40 · answer #1 · answered by Mordak 5 · 3⤊ 0⤋
It all depends on what archive the infected files are in. System Restore? Antispyware archives? System Volume Information folder?
Each poses a different route in order to delete the files. Sorry, wish I could be more help.
You could try getting rid of AVG and getting AntiVir (which is better and is also free!)
2006-07-06 17:25:36 · answer #2 · answered by biggy4269 3 · 0⤊ 0⤋
Clear your System Restore by turning it off temporarlly. Clear your Temporary Internet Files. Then run your AVG in Safe Mode.
The chances are good that what you are seeing is simply traces of a previous infection that is no longer active.
Most infections will cause many more files than 5 to show an indication of infection.
2006-07-06 18:52:19 · answer #3 · answered by jibberjabbar 6 · 0⤊ 0⤋
Try the removal tool and then download ad-aware and avg.
Malicious virus removal tool:
http://www.microsoft.com/security/malwareremove/default.mspx
Ad-Aware Free download:
http://www.lavasoft.de/software/adaware/
AVG Download free
http://free.grisoft.com/doc/1
Good Luck
2006-07-06 17:21:35 · answer #4 · answered by phy333 6 · 0⤊ 0⤋
The open source and freeware courses like spybot seek for and spoil stand as a lot as date oftentimes and are very efeective, If all else fails attempt Malwarebytes, that is loose also. even as your at it grab Ccleaner for somewhat registry cleanup, which will fix the different insects on your equipment
2016-11-01 08:38:09 · answer #5 · answered by ? 4 · 0⤊ 0⤋
go to microsoft one care live at there site and run it.it does a very good job of ridding your pc.and is easy to use.good luck
2006-07-06 17:21:48 · answer #6 · answered by Anonymous · 0⤊ 0⤋
spend a little money and get ZoneAlarm Security Suite.. it will get rid of many headaches
2006-07-06 17:55:12 · answer #7 · answered by ♥Tom♥ 6 · 0⤊ 0⤋
MayB u need another service
2006-07-06 17:29:29 · answer #8 · answered by ThuyTien 2 · 0⤊ 0⤋
Wipe your hard drive.
8)
2006-07-06 17:25:08 · answer #9 · answered by Anonymous · 0⤊ 0⤋