What is the second wave of e-business?

Answer 1

First wave of e-business:
1. mass market = consumers
2. phone calls and web sites
3. web = low cost and abandoned carts

Second wave of e-business:
1. mass market = enterprises
2. new customer interaction model - all media
3. primary focus is customer satisfaction

Answer 2

What do you mean by that? You mean as it was huge before, probably never. There are too many competation online now. Before there was not as many.

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