two car buying questions?

Question

why do people hate car salesmen (as i am one) and what is the number one thing that you wish more sales professionals did for you to make your car buying expierence easier?

Answer 1

I don't think people hate car salesman, but rather the process of buying a car. What a customer wants is to feel like they have not been taken on a car deal. They want a good deal. Everyone knows that a dealership needs to make a profit, just not a killing on one deal. Customers want to be able to trust the salesman they work with and not get taken.

Answer 2

Salesmen have a long history of being crooks, the only reason salesmen aren't like that in the car industry as much as the past is because laws prevent it. the number one thing is that you make most of your commission from a sale on how much the individual puts down on the car, and then any incentives for selling the car that you don't translate to the buyer from the manufacturer. If you do your own in house financing then you could have incentives there too.

As for what you could do, don't do that whole BS about, let me see what the manager can do for ya, or get people into a car by focusing on the monthly cost when you know that it is basically a numbers scam to put the buyer in the car, you know what I am referring to, like extending the finance contract. There are all sorts of verbal tactics that are used to get people into a car. The one thing is that you can try to be a little more straight forward instead of treating the buyer like just another sale in the pocket. Be genuine, most are fake, not a single salesperson I have met in the auto industry is real, they are all your best friend when you are buying the car makin the deal, you complete the transaction and they don't know you unless your bringing them more business.

Answer 3

The answer is really quite simple. Its a matter of trust. A buyer is about to spend a great deal of money for a price inflated product from a person he or she probably has never seen before. I'm on my 80Th plus car. Most have been used from private parties, I "size up" more than the car. If I suspect the person is lying in anyway...I don't buy the car. For both new and used cars I make every attempt to know the cost before shopping. For new cars I look for salesman courtesy and truth telling. I walk away when I hear the words: "How much are you willing pay" or "What will it take to buy it today" or worse yet "Let me talk to my manager." Keep in mind that 80% of the people that walk away don't come back. A knowledgeable, honest, personable salesman makes sales. Good luck. RJ

Answer 4

People hate car salesmen because they beleive that they are getting screwed no matter what.

There is not much you can do to change people's mind, there will always be a customer who thinks you are the biggest cheat in the world.

My best buying experience (before working in a dealership myself) was when the saleman let me walk away and think about the car beofre talking numbers... and then letting me be in charge of the negotiation.

I paid what I thought was a very fair deal and walked away a satisfied customer. (I still remember that salesmans name, too even though I live 750 miles away and that was 5 years ago)

Answer 5

I think the "hating car salesmen" thing is a stereotype, but I have to admit that I have encountered a few salespeople that rubbed me the wrong way. I don't think people hate salesmen in general, I think they dislike bad salesmen.

The salespeople I dislike are the ones that are un-gracious, that hover, cajole you incessantly into buying a car before you leave their lot, and touble-team customers to pressure them into buying a car. They're the ones that send out their "boss" to give you "special deals" that really turn out to be factory rebates you could have had anyway.

The ones I like are helpful without being condescending, are respectful, answer my questions politely and are in calling distance when I need them. And I have to admit, compliments (even if they aren't deserved) are always nice.

The most pleasant car perusal experience I had was at Gran Prix Imports at Wilsonville, Oregon. They offered me a drink, happily told me about any car I wanted to see (and never pushed me into looking at cars that didn't catch my eye unless I asked), listened to me and never told me the price of a car until I inquired. Unless we struck up a conversation, none of the other salespeople there interfered with me. Everyone was cordial, welcoming and very accomodating.

This is what I look for in a car dealership. I know that Gran Prix Imports specializes in exotics, but any good dealership should run the same way. The ones that do often have return customers for life and nothing but compliments circulated about them...and word of mouth is very important to almost any business.

Hope this helps.

Answer 6

Turn offs:
1. When I ask the price and the salesman can't give it to me.
2. When the first words out of the salesman's mouth is "How much do you plan on spending and are you trading something in or not.
3. How much do you want to spend each month
4. Not paying attention to what I say I'm interested in but pushing whichever vehicle has the "spiffs" today.
5. Trying to lead me down the "yellow brick road" as my sales manager use to put it when I was selling cars.
Turn ons:
1. Honesty
2. Patience
3. Knowledge
4. Genuine interest in helping the customer
Saturn had the best idea .. no haggle pricing ..

Answer 7

I think that its because some car salesman are pushy. They don't give you time to think things over, or if they do, they constantly call you to see if you've made up your mind. You don't want a lot of pressure when you're making a big decision like this. It's a lot of money.

Also, I find (from a women's prospective) that you need to pay attention to the women as well. Especially if the car is for them. My mom went car shopping with her husband, and the salesman kept on ignoring my mom and directing everything over to her husband. She was the one buying the car and she'd be the one driving it. He was just there to offer her a second opinion.

All I know, is that I'm going car shopping soon and will be bringing my dad or bf with me to make sure I don't get swindled. But, the salesperson better deal with me since it will be my money. If they don't, you can be sure that I will be walking out of the dealership and never going back.

Answer 8

More people are afraid of salespeople than hate them. So, be honest and thoughtful with your customers, ask them what is really important in the vehicle. Try to help them buy something in keeping with their price range and lifestyle. Follow up after the sale, get to know the service department and make sure your customers get to the best mechanics if possible. Take the technicians to lunch or something if they do a good job keeping a client happy. Think about repeat customers. Good Luck!

Answer 9

They don't like the stereotypical "car salesman" because alot of them are very forward to their clients. some of them almost force ppl to buy cars. Alot of ppl dnt no that much about cars so they would find it easier if salesmen didnt' throw so many options at them at once, some salesmen ive seen try to ask what options they want b4 they even talk about the car. I have nothing against salesmen myself, but i usually have to translate what he says so that my mom can understand it. keep sellin cars!!

Answer 10

People Hate salesmen becase they work off of profit They are trying to push you into something you really are not shoure that you want. If they could only think of the customer instead of there paycheck. Hope you find your Awnser James