What can I do to get rid of a virus my anti-virus software wont delete or disinfect?

Question

I dont know the name of the virus but what it does is try to sell me this spyware malware product and wont let me browse the internet......the problem is that the antivirus doesnt recognize it

Answer 1

You can backup your important files into a cd, reformat your hard disk, reinstall the OS and the other programs and then manually copy your backup files.

Answer 2

Depends on if it is a virus or spyware. Some spyware or adware is so malicious that it will not go quietly. I use a combination of a couple of things to remove threats like that.
For software, I use Norton Anti-Virus (not that internet security crap that slows your machine down), Spybot, and AdAware. This combination has been the most effective in removing most threats. Each gets rid of somethings that the other wont. (NOTE: There is NOT a software program out there that gets rid of them all. Viruses, adware, and spyware change so frequently that no single app can keep up with them all.) Once I have ran all of those I begin a brute force attack on all startup applications, either directly through the registry (HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run & HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run) or, more safely, with msconfig. I prefer the first option.
After that I start removing folders from Program Files I don't recognize. If you are unsure, do a google search before you delete it. Then I restart clean. After that, I run windoctor from the Norton Utilites package. This cleans up the mess in the registry. This strategy cleans up 99% of the systems I have worked on, and can usually be done within an hour or two, depending on the level of infection. If none of that works, take the computer in to a qaulified technician and they will be able to do the above tasks without a problem. If they can't, take it somewhere else. It just means they are not qualified enough to do it.

Worse case, you can send me an IM on yahoo chat and I can connect to your computer and do it for you. I'm nice like that. :)

Answer 3

That's very simple use any reputated software to clean your pc.

I suggest you that try the noadware software. This software not only detect and remove virus and spyware from your compute but also protect your privacy.

You can try for free scan: -


http://hop.clickbank.net/?install/noadware&mode=d

Answer 4

Anti-Virus softwares eliminate the laptop's virus that are presently infecting it interior the present. even though, some virus scanners detects are prevents malwares from infecting your laptop, style of like anti-micro organism. attempt installation Malware Anti-Bytes, maximum appropriate way of removing viruses on your computers, unfastened, and straightforward, and worry-free to apply.

Answer 5

As the Sallymarlyn said, that is the most safy way to remove virus and trojjan. But I suggest you to disable Start items in your reg file under Windows Safe Model( even to remove those virus). Some of these unwantedware can scan your system area and modify it. You can remove them under Windows Normal Model, but one moment later they may appear in it again. So please do that under Safe Model. Just press F8 as you pc starts and before you see the system menu. choice Safe Model and press Enter.

Good Luck!

Answer 6

Try this link
http://housecall.trendmicro.com/
and run the Scan now its free. It will remove your virus.

Answer 7

go to major geeks and down load spy doctor the free one and run it.

Answer 8

Please repost with the name of the virus and we should be able to tell you. Each one is different.

Answer 9

try the link below

Answer 10

reformat...