What does SOPHOS_SAVI_NOT_SUPPORTED mean when an email is rejected by the postmaster?

Question

I tried to email artwork to a printing agency from my macintosh computer at my office. The artwork was attached as a stuffit file that would expand into a folder containing an indesign file, some linked illustrator .eps files and photoshop .tif artcuts and some fonts. After sending it, I received and email from the postmaster saying that the server could not send the message because it contained a virus named SOPHOS_SAVI_NOT_SUPPORTED.

Answer 1

They are using Sophos antivirus with the SAV, which is an integrated virus detection system hook for email systems. Hence the message. See link below. that is a generic message from the engine. The long and short of it, is that probably it can't understand your stuffit file, so it's rejecting the message. If you have it available, try and use a zip file instead. If that doesn't work, you'd have to contact them and tell them that their email system won't accept the file as an attachment. FTP or putting the file some place they can download it from you, would be the alternatives.

Answer 2

2

Answer 3

Sophos is an antivirus vendor. Gmail as well as other web based e-mail services use Sophos to scan both outbound and inbound e-mail messages. Generally, for safety reasons, e-mail services do not allow the sending of executable file types (e.g. .zip or .exe ). My guess is that your e-mail message contains a file type that your e-mail service does not allow.