I am feeling very depress after facing rude customerS, how can I stop feeling depress?

Question

Yesterday and today, I was doing food demonstration on ice cream. Those customers are very monster and very rude, they behave like as if there is a famine or severe disaster. I mean 6.5 out of 10 customers are like this. And they are very verbally abusive too. Some even take actions.
I know it's over now (I hope), but I feel very very very depress now, because I am being so mistreated by customer.
How can I stop feeling depress? please help me.

serious and helpful answer please

I know it's not my fault, but yesterday and today, for 13 hours, I felt Iike I was surrounded by zombie'S'.

The thing is I already in customer service for a while, I have patient and good temper too. I can repeat the same thing, same sentence, to the customer like a CD with a disfunction track (same tone, same mood, polite)"This is the last one, those are different colors" /"The recipt said it very clearly, there is no refunds and exchange for earrings and belly buttons"
But somehow something is 'cursed' about these ice cream. And I mean, they are not even buying, I am giving them free sample. But they will ask for this and that. And they will do everything to try to get what they want.
I feel sorry for their kids, so much of that education.

Also, one time I was selling fruits, the promotion is that when customer brought 12 fruits, then they can have a little gifts (like key chain or spoon, etc).
The customer'S' would put 12 fruits in the bag and show me, then I give them the gift. They take the gift and leave, then they will put the fruits at whatever aisle (they pretend they buy 12 fruits, they take the gifts, but then not buying the fruits) HOW CHEAP!

Answer 1

I know how you feel. I dread customer service. I still feel crappy about mean customers that I encountered years ago. As a result I just got out of jobs that involved customer service. Besides, C.S. jobs seem to be the worst paying ones. If you only feel you can do those kinds of jobs and you are able to move somewhere else try going to resorts or places where people are on vacation. People who are suppose to be relaxing tend to be way nicer and alot more easy going when things aren't super perfect. Hope you feel better. I know how awful it is.

Answer 2

Don't take it so personally. I live in the rudeness capital of the USA.
Florida. I have lived all over the midwest and south eastern US, and never have I had to deal with so many rude, mean people. It has gotten to the point that I just refuse to work in the service industry where you must deal with customers on a daily basis!
You just have to keep in mind that these people are usually miserable humans, and probably just don't know any better. It is not your fault and you did nothing wrong.
Just keep telling yourself that you are a good and kind person, even if other people are not you are!!
Smile and be happy tomarrow is another day.

Answer 3

This is why there are always openings in sales. My husband is in sales & is usually a top seller. Only because he doesn't take it personally. If you do, you wont do well. It's not for sensitive people.

BTW: Sales is different from customer service. YOU are the feel good advertisement. Create some comraderie to make the sale. Example: Is that a Canadian accent? Gorgeous broach - antique? Your son must be 10/mos? Can he pull himself up?
You get the picture - people love to share about themselves. But be genuine.
Remember alot of people are hurting and stressed. Life is hard. If you can look past their meaness & see it as their actually being over-stressed, which is usually the case, it may help.

Answer 4

Remain positive at all times. Don't let these angry customers control the way you feel. Start taking control of your emotions. Just continue to be nice. Kill them with kindness. Think about it can you be mean to a super nice person. You can't be rude to someone thats nice. It sounds hard,but once you see the results you'll stop feeling depressed. Trust me I have experience in customer service,and it has worked for me.Try it.

Answer 5

Unfortunately, the customer is always right. Try to climb into their skin and empathise with them. When people act like rude monsters, it's usually because just below fear lies anger. Their anger is covering up/hiding their fear that others will see how inferior they feel; therefore, they think that by belittling others, they will feel better. Try to see them as immature children, and you as a loving parent. Try to find one good quality in them to admire, and compliment them on it. It's not an easy thing to do, but it may make them, and DEfinitely, you, feel very good. Try to look at them with a sin-covering eye. If they have nine short-comings and only one quality, try to focus on the quality and ignore the short-comings. If you can LOVE them, they, themselves, will see what monsters they are, and you will change their heart. It's a POWerful exPERience. Try it! Know that you are specially approved of and loved by God (especially, if you can pull the above off), and thrill in the knowledge of that. We need the approval and love of no one but, Him.! You have the power to change human hearts. Use it, and they will change in their attitude toward you. WE are the ones who must act, first; 'cause THEY don't know. They are ignorant. We don't blame children for not having learned yet; and we should blame each other either. Just, patiently, teach them, by your example, as all the Prophets of God did/do, us.

God bless you, precious one.

Answer 6

As ludicrous as this may sound, whenever I encounter someone rude, I tell myself that I have no idea what is going on in that person's life right now. For all I know, the person who just snapped at me...well, maybe her husband of 10 years, the love of her life, left her the night before for another woman. And the guy who just cut me off in traffic, then flipped ME off, calling me a bi***, as if I did something wrong...well, maybe he got laid off from his job that morning and he has a wife and three kids at home to support. I am not trying to excuse bad behavior; there's really no excuse to treat another human being poorly. However, truth be told, I think all of us will admit that, at one time or another, we've not behaved as we should have because of something going on in our personal lives. I just find it more uplifting (and easier to swallow) when I try and empathize with people who are rude to me vs internalizing it and taking it personally. I hope this helps. Believe me, I do understand. I've had many, many jobs dealing with the public.

Answer 7

You're right ask, people can be very rude. It's seems to be an epidemic. People think that they can talk to someone in the customer service industry in any fashion that they please. I worked in a call center briefly and was cussed at more than I ever believed that I would in my lifetime. Its almost like they feel like because we took these jobs that we should have to take their garbage. Like you, I'm starting to get sick of it. People should learn to have a little more respect and common courtesy. After all, we have feelings too.

Answer 8

Stay busy, and ignore rude remarks, I know it takes time, but you need to work on your English. North Americans right now are feeling so used by the Mexican influx, and I am aware that you may not be Mexican decent, but your lingo sounds familiar. I have traveled to Mexico extensively and love the people and the culture. Now I find myself wondering how we are going to support all the children, etc. and this develops some frustration in me regarding aliens in this country. Much love and hang in there. D

Answer 9

You weren't very specific about HOW they are abusive, but you don't have to take any form of abuse. Talk to your manager, that's what they are there for. Maybe (s)he can accompany you during work to witness the problem.
Some customers are just sh*tty people and are just out to get what they can. Sometimes they have had a bad day and somehow decide to take it out on you. It's not right, but we all have to deal with it from time to time.
All you can do is just "kill them with kindness". If someone is a jerk, smile sweetly and say "I hope your day gets better"

Answer 10

I use to work at a gas station and dealt with that alot. My manager has a "Rude customer is always wrong" policy so I would just insult them and then kick them out.

Even with himiliating customers and kicking them out it becomes kinda stressful so i quit that job and switched to construction where I dont ever have to speak to a customer.