If you are asked if you have experience helping customers with 'technical issues' what does that mean exactly?

Question

It is a customer service/data entry position for a company that makes custom napkins, toilet tissue, coasters for glasses, there are initials on the glasses etc. Things like that, so maybe it's questions about the process from order to creation and shipping?

Answer 1

The customer has a "problem," though technical issues is the new way of saying it. Your goal is to get the most correct answer that helps, or find someone else that might know, and get back to the customer. Get smart on the companies policies of what they will and won't do; don't make promises unless you are certain that the company will honor them. Making promises to a customer that the company/firm won't honor will only wasting the customer's time and make them more annoyed. EXAMPLE: If the customer has 30 days to return a defective item, and it has been a year; do not offer a replacement item or their full money back. The customer in this case should've immediately sent in the manufactures warranty when they brought the item. Sometimes the correct answer is not the one they want to hear. Companies don't want you passing every phone call to the manager, who is busy, when you could handle it. Sometimes the customer will still want to talk to the manager in hopes of getting a better answer.

Answer 2

I would take that to mean , have you ever helped a customer who called in or came into the store and had a problem with the mechanics of how an item bought there worked and you were the one who gave the m the information and how to manually do the fixing of it.
Clear as mud! I am sorry can't really tell any better than that if you don' t understand me. Not your fault , mine.

Answer 3

The answer to that question would depend on what type of business you are referring to. For example, an auto parts store might want to know you could answer questions about putting a car battery in. Or a computer repair shop would want to know if you could tell a customer what's wrong if they have no audio or how to put ink in their printer. If you have recently gone to a job interview, & that's why you're asking - GOOG LUCK ; }

Answer 4

Just say yes. Most of the tech support issues are common sense.

You'll read from a manual that consumers like me don't read.

Technical issues are the things that you have called a toll free number for because something didn't work.

Answer 5

Technical issues are how something mechanical works. You are being asked if you can tell a customer if they know how whatever they are buying how the computer, or other machines operate.

Answer 6

"Technical issues" are those having to do with why something works; more specifically, why it *doesn't* work. They want to most likely know if you have troubleshooting experience. Helping customers with technical issues successfully means you need to be more of an expert with that product than you need to be to just sell it.

Answer 7

for your question, your potential employer wants to know if you understand their end product enough to explain its usages as well as the alternatives.