When I run the Norton AntiVirus, I get two files at risk, but it says to let them delete it, but it does not.?

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When I run the Norton AntiVirus, I get two files at risk, but it says to let them delete it, but it does not.?

When I run the Norton AntiVirus, I get two files (spybouncer) at risk. Although there is an option that I can delete it, it says preferably to let them delete it, but they are not deleted. Can I delete them myself?

2006-06-27 12:04:22 · 2 answers · asked by dufikock 1 in Computers & Internet ➔ Software

2 answers

Reboot and start in safe mode (f8) then run Norton. It canot delete files if they are in use. Starting in safe mode usually bypasses that problem.

2006-06-27 12:08:34 · answer #1 · answered by smgray99 7 · 0⤊ 0⤋

It depends on the file. Your best option is to go to Symantecs.com and ask them how to delete the virus. Are the files system files? I wouldn't delete the files until you research what they are used for.

2006-06-27 12:08:41 · answer #2 · answered by ccyntti14 2 · 0⤊ 0⤋