My family of five also became very sick for two days. This was due to the fact they would not cancel the cruise and decided to go into a hurricane. The waves were 10 to 12 feet high and we felt all of it. They offered 25 dollars per family member as compensation. The cruise cost us at least 4300.
2006-06-16 12:52:44 · 7 answers · asked by Jamie 4 in Travel ➔ Cruise Travel
If you tell the cruise line you'll tell everyone you know about your bad experience that would give you more leverage than anything else. Otherwise, you'll need a lawyer.
2006-06-16 12:58:23 · answer #1 · answered by robertspraguejr 4 · 1⤊ 0⤋
There is nothing that can be done. The cruise line reserves the right at any time to change or cancel a port. This could be caused by weather issues, conditions in the port, etc. I'm sure if you read all the fine print from your cruise documents you will see this. You mentioned that they decided to go into the hurricane, which is highly unlikely. The captain is going to monitor the weather the entire time of the cruise and will navigate as needed around the hurricane, which could result in your missing a port. The cruise line is not going to do something unless they have to in order to keep the guests onboard safe.
As far as the waves are concerned, this is just part of cruising. I've been in waves much larger at 20+ feet during my cruises. There is always going to be the chance that they waves will be high, there is nothing the cruise line can do to prevent this. They have dramamine and other remidies for sea sickness onboard, but it is always a good idea to bring some just in cases. Especially if this was your first cruise, it is always best to be safe.
But unfortunately, I don't see any reason for the cruise line to give you any additional compensation. Technically speaking, they did not even have to give compensation because the problems were a result of something that was beyond their control. This is just something you take the risk of when you cruise.
I'm sorry to hear you had such a bad experience, but I really don't see any reason for the cruise line to give additonal compensation. And to be honest, I don't think it would be fair to leave negative reviews on the cruise line for issues like this.
2006-06-16 21:59:18 · answer #2 · answered by tech_fanatic 7 · 0⤊ 0⤋
It happens all the time during hurricane season. The cruise line has no control over the weather. It has happened to me, and the cruise line was very quick to make other arrangements, substituting another port for one that had to be cancelled. They also added activities on board for the extra time we spent at sea. I felt they handled it very well.
Give them a break. If you cruise during hurricane season, you know you are taking a risk.
2006-06-17 00:29:24 · answer #3 · answered by _me_ 4 · 0⤊ 0⤋
First, write them and ask for more compensation. Then go to the news media for some help (the consumer person on your local TV station) and if that does not work, give them some bad publicity. You need to just say what cruise line and go to cruise critic web site and write the bad review.
2006-06-16 21:45:17 · answer #4 · answered by TINKERTOY ..... the 1 & only 7 · 0⤊ 0⤋
Nope. If you read all the tiny print, I am sure it says the itinerary is NOT GUARANTEED. Captain has to be allowed to change the route for safety reasons (weather, political situations, illness, whatever).
They probably weren't even obligated to offer you the $25.
Clearly, the ship was able to SAFELY sail a modified route, so they did. It's a business afterall, they aren't going to refund everybody's money just because the weather isn't fun.
Just bad luck, not really the cruise lines fault.
2006-06-16 20:00:31 · answer #5 · answered by quietfive 5 · 0⤊ 0⤋
No, the line reserves the right to change or omit any port of call.
There is really nothing you can do.
They actually don't have to give a reason. That is why I never book a cruise during July - October in the Caribbean.
2006-06-16 19:57:19 · answer #6 · answered by Anonymous · 0⤊ 0⤋
Their may be, but first you need to read the policies of the cruise company that you signed. If there is nothing reguarding these conditions in the agreement you signed then you can. However since cruise companies usually have to deal with hurricanes I am sure they have some type of provision reguarding this in the agreement that protects theirselves.
2006-06-16 19:57:43 · answer #7 · answered by jen 5 · 0⤊ 0⤋