What is the refund process for airlines to refund a fare?

Question

Okay say that there is a RULE 240 Refund-- the passangers flight was cancelled and no reaccomodation can be agreeably made...The airline has granted the passenger a refund for the fare amount. What channels does the refund have to funnel through? I think that there is some organization called "ARC" involved somewhere. How long does it generally take? Thanks!

Answer 1

First it depends on where you purchased the ticket from. If you purchased it directly from the airline, the refund should have been done instantly once it was agreed upon, either at the ticket counter, gate or through the Reservations Call Center.

If you purchased a ticket through a website such as Priceline, Cheaptickets, Hotwire, Lowestfare.com, etc and it is a NON-REFUNDABLE ticket, you will have to go through those companies to receive anything in return. Those companies lock out airlines and we can not see the information necessary to complete any transactions involving a change to the ticket. If you went through a Travel Agency, you would sometimes have to go through them.

I dont understand why ARC would be getting involved unless further research into your the history of your ticket is necessary or your flight if has been a while since the situation took place.

Below is are a few links. One is about your travel rights, each airlines Rule 240 is available on this website, so you can read it and apply it to your situation. I also included ARC's website so that you can see what ARC is and maybe figure out why ARC would be getting involved.

Good luck. Im a former Delta Employee, and Ive never had a situation where Rule 240 caused a major delay in a refund.

Answer 2

read the terms and conditions carefully..especially the in between line