How can I get my plane ticket transfered from Travelocity?

Question

I bought a plane ticket for an old friend in Michigan. She couldn't make it and cancelled the trip. Consequently, I was out $500. They said I had $500 credit. Now, my daughter wants to visit from Washington, and I've tried to get a ticket for her using some of the credit. NOW they say that only the original person, or ticket holder, can use the credit. How can I sue them, make them look bad in the press, and ultimately have their stupid dot com come crashing down around their ears?? THAT'S how angry I am.

Answer 1

This is just how it works, not much you can do about it. The restriction that plane tickets are not transferrable is set by the airlines, not by Travelocity. An airline won't ever change the ticket to another person's name unless you specifically ask for a transferrable, unrestricted ticket when you book. Those are usually a LOT more expensive than a restricted, non-transferrable ticket--- the option to buy this kind of ticket doesn't even show up on most airline web sites.

The only thing you can really do at this point is ask the original ticket-holder to reimburse you. In return she can book a trip on her own and use that credit. Make sure she knows she only has a limited time to use the credit; most times, the credit expires after a year, sometimes even less.

Answer 2

You have no legal recourse. All tickets are non-transferable whether purchased through an airline or on a website. If you didnt read the fare rules you have no one to blame but yourself. Basically you should get the money you paid from your friend. Using travel websites is risky. Always book directly with an airline so that you may have more flexibility in changing tickets.

Answer 3

Do you have an account set up with Travelocity like Yahoo! or Hotmail?

Also, they sometimes don't allow people to exchange tickets orginally purchased from the passengers. It is a hassell, on top of that there is surcharges & service fees.

My advice to pal, call up travelocity and tell them that the ticket is giving problems when changing the names.