How do credit card companies investigate disputed transactions?

Question

I was charged 15% restocking fee from an amount I didn't even pay (I paid 174.00 and they charged me 15% of 400.00). I contacted my credit card company to dispute it and they came back with it was ok.

Answer 1

Most of the time they don't, until a pattern starts to appear. I work for a wholesaler and have had a few cards handed to me that were reported stolen. When I called the credit card companies (Visa, Amex, Mastercard), they didn't care one way or the other. On the other hand, if you dispute transactions three or four times a week, they might get suspicious when it starts to add up...

Answer 2

They hold the money from the merchant, they give them 15 days to provide proof that you signed off on the transaction-either the signed credit card receipt or e-mail proving that you authorized the charge or voice recording of your voice. bottom line-the merchant has to prove that you agreed on the amount. If they do that then they give them back the money. If they can't-then the credit card company retains the money and it credits it to your account.

Answer 3

They contact the merchant where the transaction purportedly occured. They get proof of the transaction. If they are satisfied, or not, with the details they receive, they revert to you either giving you proof, or telling you that the disputed charge has been reversed by them.

Answer 4

that would make no experience in any respect. If the fee is an unauthorized one, then something fraudulent has passed off and it is not your fault. in case you could coach that the signature, or different verification required to make a purchase order passed off without your information or consent, maximum suitable I comprehend it, you would be off the hook. Now, if your little brother or sister "borrowed" your card and used it to run up some purchases, you could merely have a splash issue convincing the credit card enterprise which you're no longer attempting to tug some style of a "no-pay" rip-off on them, lol.

Answer 5

Actually, they do a pretty good job. But their interest is limited to deciding whether or not the charge should remain on your account. They can't be expected to get involved in many of the nitty-gritty issues that underlie many disputes.

Answer 6

Unless the amount is really large, they normally listen to your argument and ask the company to either drop the charge or come up with the justification for charging. They really don't investigate unless the amount is huge.

Answer 7

One way is o contact the store where the purchase was made and get the sales slip you signed and compare it to your signature they have on file.