and fails to uphold it? Last night there was a large apartment fire, displacing 21 people. I was called out as a volunteer to go to the site and find shelter for people. Red Cross has a contract with this hotel, when I called, they said they couldn't do anything until they spoke with the manager at 7 AM. It was only about 2:30 AM then. I scrambled to find other motels in the area, these people lost EVERYTHING they owned, some were only in a bathrobes and needed a place to go
2007-12-28 09:22:06 · 13 answers · asked by slk29406 6 in Society & Culture ➔ Cultures & Groups ➔ Senior Citizens
The people who lost their homes were so kind to us, we worked as a team, 4 volunteers, gave the victims them some money and a place to stay. It was just infuriating to have a hotel with rooms available and they wouldn't let me book them!
2007-12-28 09:29:26 · update #1
Asho, That is not true, 94% of American REd Cross dollars go directly to victims. Blood services charges only the handling fee for blood.
Red Cross is the #1 charity with a 4 star rating, the highest there is. Theree are Red Cross organizations throughout the world, all are NOT American Red Cross, BTW
2007-12-28 09:32:17 · update #2
Glayds: We had the media there, news channesla nd the paper. We didn't say anything to them about the situation. I would think a hotel would WANT to make money rather than have vacant rooms. Sleep Inn saved the day for us!
2007-12-28 10:23:46 · update #3
Red Cross PAYS for these rooms, they are not by any means free. or an in "in kind" donation at all.
2007-12-28 10:26:26 · update #4
My brother is deeply involved with his local Red Cross chapter, and you're right. I would make sure your chapter challenges the hotel on this issue. They were remiss in not training their clerk properly and should not be allowed to coast through this.
2007-12-28 09:39:28 · answer #1 · answered by Anonymous · 4⤊ 0⤋
It is too bad the city government worries about waste and other crap, yet cannot take the time to come up with a plan in case of emergencies to help those same people who put them in office. I hope you found enough that those people were out of the cold? Cities and states should have some provisions for these types of calamities, but they fall way short on truly helping unless the National Media gets involved, then they wring their hands and cry boohoo we need more money to help these poor unfortunate people and they say this with a straight face standing in evening garb after attending a dinner at a $1000 a plate that the city or state paid for in the first place. Sound really dumb to me.
2007-12-28 17:29:50 · answer #2 · answered by Anonymous · 3⤊ 0⤋
I would contact the upper hotel management and ask them how they plan on remedying the situation. Then I would require a modification to the current contract that clearly stated that immediate lodging would be provided as available and, if it was not, alternative lodging would be provided. Now, if they play hard-ball with you, I would politely mention that the media would have a hay-day with a story like this during the holiday season . . . and follow through (including a letter to the editor to be published in the local newspaper). Bad PR this time of year could hurt them where it counts!
2007-12-28 17:54:14 · answer #3 · answered by Gladys 6 · 4⤊ 0⤋
I will tell you what... I'd have had that manager there at 2:35 am!! You are more than likely to nice slk... By the time I would have been done I'd have had a district manager by the you know what's!
You'ens need someone like me... sorry but some of us are better cleaners than others.... this is a bad thing on me slk, not you Dear... Rip and Strip, clean it up, they obviously have some serious problems and it needs to be dealt with! I would be the one to deal with it! But .... that's me!
Hey... you are doing good, and you are doing wonderful things for people... keep it up! Don't let this ignorance bother you... they now have lost a lot of bussiness... Reputation is a big thing in large chains! Stick to your guns Girl!!!
2007-12-29 00:19:27 · answer #4 · answered by Anonymous · 2⤊ 0⤋
Probably the difficulty was you were dealing with a minimum wage night clerk who hadn't been instructed what to do in such cases, but who HAD been instructed not to wake up the manager unless the hotel was on fire.
Might be one of those 'no-fault' situations. But you can bet the night clerk is probably going to take the heat for the entire thing if it becomes an issue.
2007-12-28 17:34:19 · answer #5 · answered by Jack P 7 · 6⤊ 0⤋
Sounds like maybe they needed a smarter employee? Or some way to get ahold of the manager after hours. I find many times people are just ignorant of their companies policies. This certainly seems like a situation where you could wake up your manager. I would definitely file a complaint.
2007-12-28 17:34:38 · answer #6 · answered by ? 5 · 3⤊ 0⤋
Maybe the hotel was full since it is the holidays. I don't know what kind of agreement it is, but i would definitely make some revisions, so something like this doesn't happen again!
2007-12-28 17:29:55 · answer #7 · answered by Harley Lady 7 · 2⤊ 0⤋
I would consider the contract broken and look elsewhere for lodging that would uphold a contract in times of disaster. I suppose that would be up to your main office.
2007-12-28 18:49:53 · answer #8 · answered by ncgirl 6 · 1⤊ 0⤋
That is a sad situation. All I can say is that if something like that happened to me and my family, I would hope to have a dear person like you to help us.
2007-12-28 18:14:29 · answer #9 · answered by noonecanne 7 · 3⤊ 0⤋
I would think it is just awful. Too bad you can't post the hotel name so we could all bypass them in the future.
2007-12-28 17:43:10 · answer #10 · answered by Aloha_Ann 7 · 2⤊ 0⤋