2007-12-28 05:43:14 · 2 answers · asked by klscottk 1 in Business & Finance ➔ Corporations
This is hard to answer because you usually don't even see it when it happens. It is a smile, a friendly word, remembering your name, and going the extra mile--in a hotel it might mean if you have to move that they have someone help move your things. In a restaurant it is your glass never being empty, and not even thinking it might get empty.
2007-12-28 05:52:03 · answer #1 · answered by Nelson_DeVon 7 · 0⤊ 0⤋
1. First and foremost, not hearing "PRESS ONE FOR ENGLISH" when making a call to ANY company.... this is the USA, all calls SHOULD BE IN ENGLISH.
2. Speaking with an actual PERSON and not some computer ... and having that person ALSO SPEAKING ENGLISH so that it is TOTALLY understood... I absolutely HATE having some foreign voice on the other end BARELY RECOGNIZABLE say "HELLO, I am Adam"..... when you know darn well that is not his name....and English is NOT his first language....
3. I would think good customer service depends on how Accurately and quickly any question asked is answered by the company rep I am speaking to...
4. UTMOST decorum and politeness on the part of the company reps during ANY conversations...
5. Any disputes that arise should be handled swiftly, friendly and with the utmost EASE to the customer....
those are my main KEYS to good customer service.....
2007-12-28 05:58:17 · answer #2 · answered by LittleBarb 7 · 0⤊ 0⤋