OK i usually ask biblical questions but i am in need of technical assistance?

Question

can anyone in here tell me why my aol softwear gets disconnected when ever the phone hangs up or even when it rings and doesnt get answerd grrrr its a royal pain in the butt ,, i call aol they do a system check says all is working properly..
is this just a windows vista glitch then? my computer is barely 6 months old hp 320 gigabytes hard drive2048 bibytes memory its a intel graphics media accelattor 950 graphics hp pavillion a1740n model duo core if that helps any
comp usa i have a 3 year warranty contract too , its been in the shop at least 6 times already anyone know the problem i am experiancing here?? comp usa will son be out of buisness too so it wont be easy to get technical help as before.

oh yes please if you are going to assist use language i can understand ,, i am not all that computer literate

shallow end?? what in the world are u saying?? try saying this in english ok?? i have a broadband connection not dial up!

ok i will be a little more specific ok > I HAVE A DSL BROADBAND CONNECTION bell south itself which is now att PROVIDED A NEW MODEM UP TO DATE westell model number c90 610030-06 that is the router i was given. but as i said i have problems when the phone rings or just after it hangs up i then get disconnected and sometimes it turnsitself menaing reconnects and other times i lose connection altogether and if i am writing inyahoo i will lose everything. I USE AOL AS PRIMARY BECAUSE IFI HAVE A PROBLEM ALL WHICH I HAVE IS SAVED THROUGH FAVORITES, yahoo is lousy for keeping information when a computer has problems.. sorry but true,. i have had about 3 computers 2 of them virus related crashes and burnt hard drives all information was lost on yahoo but i had all of of what was stored in aol saved , i have also phone filters 1 attached to the phone line with the computer . thanks for the help . i dunno if the main phone has one in the bedroom or not i will check to see .

Answer 1

Sound like it is a problem with your DSL provider, not your computer or AOL. Contact Bellsouth/ATT and have them run a system check and come check the connections.

Answer 2

Some things to check :
FILTERS , does EVERY phone socket with a phone or other device attached have a DSL microfilter attached ? If not try unplugging anything without filters as a test, and reconnect once filters are sourced (Ask AOL or local PC shop)
PHONES, How many phones have you, could simply be that there are too many. A phone line can handle only so mnay phones. In UK the "REN" for a line is 4, and phones have an REN number under them. Add too much, and the voltages on the line have problems.
Also ensure the router/modem has a filter attached and you are connected to the DSL side.

If you check that and no luck, drop me an email with results and I can see if I can help further.

And not a sungle dig at AOhelL in the answer (Oh darn . . . lost it there)

Answer 3

who is your broadband provider? AOL?

If you are going highspeed through your phone line, check all your filters on the phones make sure they are connected. Or if you have extra ones change them out. If you dont have the phone filter on it, it interferes with the connection.

Answer 4

Vista isn't really designed to rundial up so yeah that might be the problem.

Answer 5

Get hard-wired (DSL) if you can - dial-up is a pain and is very slow.

Answer 6

i agree with the answer above me..try DSL it's the best! =)


I'll edit if i find anything helpful..

*edit*: not dial up!!..hmmmmm..

i dunno if those sites are helpful but check them out:

http://help.channels.aol.com/kjump.adp?articleId=183197

http://help.channels.aol.com/kjump.adp?articleId=218624

http://www.stayaliveonline.com/



~have a nice day~

RoChEr