Had banking overdraft problems. They said they would fix one of them and when I tried to explain over the phone how the second was linked and that the other customer service rep told me if I fixed the major one then it should be taken care, he wouldnt listen. He said my local branch can only handle the second one which may be true but when I asked to speak to another customer service rep or a supervisor that wasnt as nasty without saying it that way he denied me and threatened me by saying if I dont stop asking he would take back the credit he already issued. Is that illegal?
2007-12-28 02:34:20 · 3 answers · asked by Aintitthetruth 3 in Politics & Government ➔ Law & Ethics
The question I was wanting answered was is it illegal for a bank to credit you then threaten you afterwards to take it back. To me once a credited as been funded they shouldnt be able to blackmail you.
2007-12-28 02:46:28 · update #1
thanks to the people that answered the question
2007-12-28 02:48:57 · update #2
the bank is under no obligation to "fix" Your overdraft problem. Be glad they are willing to remove 1 of your over draft charges. Remember, you were the one that caused an overdraft problem..
2007-12-28 02:43:38 · answer #1 · answered by Jan Luv 7 · 0⤊ 2⤋
A customer service rep has no power to do so. Banks can be nasty and unhelpful places. I once called a credit card place and demanded that my interest rate be lowered - 3 customer service reps told me "NEVER", but I politely persisted and asked to speak to a senior manager. The manager (during the same call) cut my interest rate in half.
Some service reps are encouraged to discourage you from pestering anyone at the higher levels, but I have NEVER heard of someone threatening to relinquish credit but can't verify if it's illegal. Although, it sure sounds sketchy.
Go to your local branch and deal with it there (in person).
2007-12-28 10:46:04 · answer #2 · answered by hmmm... 3 · 1⤊ 0⤋
I don't think he can take back the credit he issued, but I'm not 100% positive. An easier way of handling this is to simply hang up, and call back, the odds of you getting the same exact rep are very slim. Maybe the next person you call will be more polite. Just remember though, your attitude reflects their attitude towards you. Be polite.
Good luck.
2007-12-28 10:46:09 · answer #3 · answered by Sic Semper Tyrannis 5 · 1⤊ 0⤋