is this illegal banking.?

Question

Had banking overdraft problems. They said they would fix one of them and when I tried to explain over the phone how the second was linked and that the other customer service rep told me if I fixed the major one then it should be taken care, he wouldnt listen. He said my local branch can only handle the second one which may be true but when I asked to speak to another customer service rep or a supervisor that wasnt as nasty without saying it that way he denied me and threatened me by saying if I dont stop asking he would take back the credit he already issued. Is that illegal?

Answer 1

not illegal, but rude yes! and he prob would be fired if you went to a higher up

Answer 2

THATS SO WRONG, CALL BACK AND ASK TO SPEAK TO A MANAGER! GOOD LUCK