T-Mobile decided to take out money from my bank account without my consent therefore forcing me to go negative and receiving non-sufficient funds fees. I have tried for the whole past week to resolve this issue and all I am getting is the run-arounds. I have asked to speak to a supervisor but am told they cannot give out her phone number nor e-mail address. I greatly appreciate all the help. Thank you so much.
2007-12-26 01:40:36 · 6 answers · asked by maddogg 1 in Politics & Government ➔ Law & Ethics
I never gave a consent to pull money out of my account. I pay every month online but I make sure they are a "once only payment."
2007-12-26 09:37:17 · update #1
Go through your bank to contest it. they'll have you write a dispute letter stating the transaction information, why you are disputing it, and what steps you have taken to resolve the issue with T-mobile and what the result of that was. Then they'll give you a provisional credit while they investigate the matter, and you'll be notified if they determined your claim to be legitimate (you keep the money) or not (they debit the money out again).
2007-12-26 02:10:17 · answer #1 · answered by Christine 3 · 0⤊ 0⤋
First you have to call them. If they refuse to refund your money you go to your bank. You will fill out paperwork disputing the charges (Or your credit card company) They will put the money back into your account within 8 to 10 days while they investigate. If at the end of the investigation it is determined the charges are valid they will again remove the money from your account. Unless you close your account of course.
2007-12-26 01:50:13 · answer #2 · answered by Brandon A 5 · 1⤊ 0⤋
Do you have an account with this telephone company? If no longer, somebody probable have been given a carry of your banking/ credit card suggestions. you're staggering - first dispute the can charge alongside with your economic business enterprise - if this grow to be credit card or visa they'll can charge it back (you get each thing back & the dirtbag that used your documents will probable could desire to pay by applying cord circulate interior the destiny). each economic business enterprise has its own rules touching directly to the thank you to guard probably fraudulent interest - you genuinely did the ideal component by applying notifying your economic business enterprise. you may call the telephone provider, yet using privateness concerns, they probable won't supply you with any suggestions. if so, ask to communicate to a supervisor and request they deliver an digital mail to their fraud branch (they'll desire your touch suggestions, besides as informaton with reference to the account that grow for use to make fee & the dates of any transactions). If it quite is a company you do company with - grow to be this a pending transaction, or had it already been deposited? Upon a declined fee, each so often your economic business enterprise will tie up money for as much as ten company days. this implies the money could have a carry on them that could desire to basically be released after your economic business enterprise grow to be constructive that noone is going to assemble that money.
2016-10-09 04:54:45 · answer #3 · answered by Anonymous · 0⤊ 0⤋
Since you did not authorize the direct debit from your account, call your bank and speak to someone there. They can refund the charges to your account. Good luck!
2007-12-26 01:53:39 · answer #4 · answered by Leah 6 · 0⤊ 1⤋
you signed a contract allowing them to pull funds from your account. they in turn give you a day when this will happen (read your contract). bottom line, they have consent to pull funds, your part of the deal is to have enough money to cover it.
2007-12-26 01:48:54 · answer #5 · answered by jason 3 · 1⤊ 1⤋
I agree with jason. Read your contract carefully and you will see it. This is how they got your account number in the beginning.
2007-12-26 01:50:54 · answer #6 · answered by sensible_man 7 · 0⤊ 0⤋