Wipe computer and start over to erase worm32.NetSky. Can't do it with original discs or XL upgrade software.

Question

I have a trojan virus worm32.NetSky on my Dell desktop computer. My Norton AntiVirus is current and I have also the Yahoo spyware and also Super Antispyware, but still got this virus. I wanted to reset this computer even before this, but can't do it with the original discs that came with it or any other that I have, so can anybody tell me how to do this? I want to completely erase everything from this hard drive and start over.

I can't go online. A box comes up that says Windows Security Alert and then says that worm is detected on my computer. Unfortunately, we responded to offers to download fixes that didn't work. I have tried the cleaning, but I will do them again with your instructions. I also put on guards to keep from going to bad sites, and get boxes asking about those too. I tried format c: and got message that it can't be done because something was in use.

Answer 1

An easier way is to get rid of Norton and the Yahoo Anti spyware software. Now get a copy of PC-Cillian. There is no better antivirus program on the market.

PC Cillian can be purchased at Best Buy and others or you can go to
http://www.trendmicro.com

You can also go to
http://housecall.trendmicro.com/?WT.TM_clusty_flg=7
for a free virus scan.


And for anti spyware software, Spyware Doctor beats all the others and can be purchased from
http://www.pctools.com

As to why your restore disk do not work you have not given me enough info.

Answer 2

You Dont choose The Disk indexed under are the stairs To Wipe Your laptop clean a million: flow to My laptop 2 actual click oncontinual C: 3 click format 4 and then A Message Will Say "Formatting Will Erase All records On Disk Do you elect to proceed and click confident 5 And In 5 minutes it extremely is going to be wiped clean

Answer 3

REMOVE VIRUS/TROJAN/WORM\S

getting rid of these pests is a real P.I.A.!!! need LOTS of patience too!!

are you SURE you have any of the above or MIGHT it just be those ****** pop up ads?

those are Messenger Spam! you know,you have a quad-trillion trouble makers and they can be removed for just $$$$$

start--administrative tools--services
alerter service
right click--select properties--select disable from drop down menu

repeat this process for messenger service

remove virus/trojan/worm:

start--control panel--internet options--privacy--advanced--override
select:
allow 1st party cookies
BLOCK 3rd [ tracking ] party cookies

delete cookies/history/temp files from internet options general page

empty prefetch and temp file folders
start--control panel--[ XP ] local disk drive (c), [ Vista ] O.S. (c)--windows
temp folder-- [ XP ] file, [ Vista ] organize--select all
press delete key on keyboard

now go OFFLINE and power back up under SAFE MODE.
while booting up,press f-8 key till you get SAFE MODE utility selection

1st thing,turn OFF system restore where nasties lurk.
XP:
start
all programs--accessories--system tools--system restore
settings--drive (c)--setting--check the OfF box [ while there,set slider to 3% to recover 10% disk space ]

Vista:
start--control panel--performance,information & tools--open disk clean link--select O.S. (c)--select more options--select system restore and shadow copies--select clean up

do a disk clean:
XP:
start--all programs--accessories--system tools--disk clean--disk drive (c)--click delete--click delete again to finish

Vista:
start--control panel--performance,information & tools--select disk clean--select disk drive [ O.S. c ]--click ok--click delete--click ok

HOPEFULLY,you have an anti-virus--anti-rootkit blocker as well as at least 2 anti-spyware removers installed.
run those. if you haven't proper protect installed,before you go offline,download them from here
http://browseraddons.friendpages.com
i'd also HIGHLY reccomend downloading Firefox web browser and it's attending security extensions.

once you are cleaned up,return to system restore and create a new,clean restore point to work from in the future.

anti-virus shield:
Avast
anti spyware shield:
Spyware Blaster
AVG anti spyware
anti hijacker:
Arovax
file cleaner:
Cleaner
registry cleaner:
RegSeeker

see above link to download these

also download Firefox and the security extensions you'll find there

Answer 4

If you have a restore disc from Dell, you should be able to put the disc in the CD drive and reboot your computer so it boots from the CD. This should allow you to restore your computer to its virgin state. If it doesn't boot from the CD, you will have to change the bios so it will boot from the CD.